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Customer Support - Swedish/German Speaking

B2BMalta Ltd is a Maltese company providing knowledge management outsourcing services and has been involved at different levels of business consultancy for the past 13 years, through business planning, tendering, EU funding application and marketing. The company promotes Malta and its unique value proposition for entities seeking a nearshore outsourcing location or an advantageous operational hub, covering the following areas:

Customer Support Outsourcing

Market studies, business and consumer research and knowledge process outsourcing

Interim management and business process outsourcing

Business advisory and start-up assistance

Business incentives and EU funding support

Proposal and tendering assistance

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines in order to handle a new and exciting project for one of our clients in the iGaming industry.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Managing incoming customer service inquiries through chat and emails

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods / tools

Meet personal / customer service team performance targets and handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions on IT systems, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements

Customer orientation and ability to adapt / respond to different types of characters

Good level of spoken and written Swedish/German and English

IT literate and familiarity with CRM systems

Customer support experience ideal but not a must

Strong phone contact handling skills and active listening

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

We are looking for mature individuals who understand fully the importance of providing a quality service, maximizing productivity and who are willing to go the extra mile in order to ensure these outcomes.

Whilst the role we are seeking to fill pertains particularly to the handling of customer relations (queries, questions, complaints etc.) per se, B2BMalta Ltd also offers several interesting paths towards career progression and personal development.

Habilidades: Atendimento ao cliente, Alemão, Sueco, Tradução

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Acerca do Empregador:
( 0 comentários ) Malta

ID do Projeto: #17483973

5 freelancers estão ofertando em média €9/hora para esse trabalho

saanvi43u

hi, i have experience in customer service.i can do best job for [login to view URL] good in customer service and data entry. thanks

€6 EUR / hora
(0 Comentários)
0.0
€6 EUR / hora
(0 Comentários)
0.0
Magdalenakoehler

Hello, I am a German and Spanish native speaker who has studied Anglistics at the university of Heidelberg (a german ivy-league university). I have worked at international exhibitions and thus have experience working w Mais

€12 EUR / hora
(0 Comentários)
0.0
Mans0urAhmadi

Hi, I am native in Swedish and can speak english fluently. I have experience from the same roll and am very customer oriented/diligent in follow up of issues. You can read my profile and check how appropraite I am for Mais

€8 EUR / hora
(0 Comentários)
0.0
martinthor11

Hi guys, Hope all is well. I'm native Swedish and fluent in German & English. Work as a translator, interpreter and independent sales agent. Have been living in Vienna/Austria since 2006, so available during CES Mais

€12 EUR / hora
(0 Comentários)
0.0