Telecom Email Support Operations

@TaiPurity

Hello Dear Client, As a native English speaker with vast experience in CRM management and handling especially Zendesk i can do the work perfectly. My response time is 1-2minutes, i have excellent communication skills and i can monitor and support your mailbox. You are guaranteed customer satisfaction, quick responses and 100% accuracy on ticket tags. I am available to start immediately and i can work within your time zone. Kindly send me a message for further discussion. Regards, Purity

@okechukwu1

With over 8 years of project management experience combined with my knack for creating efficient workflows, I strongly believe that I am the perfect fit to manage your telecom email support operations. My expertise spans various industries including e-commerce and software development, making me well-versed in meeting client's SLAs while delivering high-quality work on time. In fact, many of my clients have left 5-star reviews and I have a commendable 16% rehire rate which is a testament to my ability to ensure client satisfaction project after project. Having worked with various task and project management tools, I'm confident in my capacity to make use of your Zendesk instance effectively, tagging tickets accurately without any margin for error. Additionally, my extensive experience in customer service and technical support equips me not just to respond swiftly and correctly within the SLA provided but also to troubleshoot complex connectivity, VoIP, device-configuration issues and document every single action taken in the process. Last but not least, I'm skilled at Customer Support tools like Zendesk Support and Zoho that will aid in our collaboration.

@arodrigue

I’m a VoIP specialist with strong knowledge of networking and ticket-based support. I am confident that I can be the right choice for this project. I am also bilingual in English and Spanish.

@farooqtahir2013

Having spent over a decade in the telecom industry, I'm extensively familiar with the tools and methodologies needed to excel in email-based technical support. Throughout my career, I've honed my skills in networks, cybersecurity, VoIP and system operations, which makes me the perfect fit for your requirement. My expertise includes network administration, VOIP handling (including FreePBX, 3CX, Vodia, Asterisk and Cisco CUCM, CME) as well as comprehensive security experience with Cisco ASA, Fortinet , Palo Alto among others. One key strength I bring to the table is my unwavering commitment to customer satisfaction while adhering to SLAs. My ability to quickly troubleshoot connectivity issues like what you have in your project description is among the many reasons you should choose me — my experience has taught me to think on my feet and find precise solutions while documenting every step taken. Moreover, the fact that I can provide you with not just network proficiency but also system administration across Microsoft and Linux servers will be an added advantage as it ensures a holistic approach to handling your telecom email support operations. My ultimate goal will always be to meet or exceed all acceptance criteria by delivering quick responses all while maintaining a high-resolution rate and accurate ticket logging. Let's ensure your telecom services run seamlessly.

@boluwatifefelixg

Hello, With over 6 years of experience as a customer support agent, particularly in telecom and VoIP environments, I have the required skills and experience needed to take over your email ticket queue. Deliverables: ✅ I will check the shared support mailbox regularly to triage new tickets and respond within the SLA you provide. ✅ Using your knowledge-base playbooks, I will troubleshoot connectivity, VoIP, and device-configuration issues. If necessary, I will escalate complex issues to Tier-2 support. ✅ I will address billing discrepancies, clarify pro-rated charges, plan changes, and taxes, and update customers once adjustments are applied. ✅ Every action taken will be logged in your Zendesk instance, ensuring accurate tagging of tickets for clean reporting. ✅ I will flag any recurring technical faults observed during ticket resolution, providing feedback for engineering. I am proficient in Zendesk and other customer support tools, and I am comfortable working with documentation and sandbox accounts for testing fixes. Regards, Blessing

@Sturneraiseosa

Hi, how are you? I understand you need reliable email support for your telecom service, handling customer service, billing questions, and technical trouble reports with accurate triage and SLA-compliant responses. I can monitor your shared mailbox, troubleshoot connectivity and VoIP issues using your knowledge base, resolve billing discrepancies, and log all actions in Zendesk with precise tagging. My approach ensures consistent first-response times, accurate reporting, and high customer satisfaction, while flagging recurring technical issues to inform your engineering team. Regards, Edgova IT Solutions

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Troubleshooting, Technical Support, VoIP, Customer Service, Email Handling, Account Management, Telecom, Customer Experience, Billing and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@Diannahm3

Hello, I can take full ownership of your email ticket queue, triaging customer, billing, and technical issues efficiently while following your knowledge base and escalation protocols to ensure SLA compliance. I’m experienced with Zendesk and similar ticketing systems, keeping accurate logs, tags, and updates while flagging recurring issues for engineering review. Would you like me to outline my daily workflow so you can see exactly how I’d maintain response times and customer satisfaction above 90%?

@saliktechpro

Hey , I just finished reading the job description and I see you are looking for someone experienced in Billing, Account Management, VoIP, Technical Support, Troubleshooting, Customer Experience, Telecom, Customer Service and Email Handling. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Salik.

@Marshal444

Hello, I’d be glad to take ownership of your email-based support queue and keep your customers informed, calm, and confident while meeting strict SLA and CSAT targets. I have hands-on experience supporting service-based and technical customers entirely via email, including troubleshooting connectivity issues, handling billing clarifications, and maintaining clean ticket hygiene in tools like Zendesk. I’m very comfortable working from structured knowledge bases, following escalation playbooks, and documenting every step clearly. You can expect SLA-compliant first responses and resolutions 100% accurate tagging and clean documentation Clear, professional written English tailored to your brand tone Proactive issue-spotting to reduce repeat technical incidents Consistent CSAT at or above your 90% target I’d be happy to discuss further to start working with you.

@anilptk

Hello there, I am excited about the opportunity to partner with your mid-sized telecom service to manage your email ticket queue efficiently. With expertise in handling general customer service, account-level billing questions, and technical trouble reports, I am committed to ensuring prompt responses within the SLA, troubleshooting technical issues, clarifying billing discrepancies, maintaining accurate ticket logs in Zendesk, and flagging recurring faults for engineering feedback. I look forward to delivering high-quality support that meets or exceeds your SLA metrics and ensures customer satisfaction. Regards, anilptk

@Har33m

I’m a dependable email-support specialist with hands-on experience handling technical, billing, and customer service tickets in structured environments where SLAs, documentation accuracy, and CSAT matter. I’m comfortable troubleshooting connectivity, VoIP, and device-configuration issues by strictly following playbooks, validating fixes in sandbox environments, and escalating cleanly to Tier-2 when required, while keeping customers informed in clear, professional English. My daily workflow is organised around continuous inbox monitoring, priority-based triage, precise Zendesk logging and tagging, and pattern tracking to flag recurring faults for engineering review. I’ve worked extensively with ticketing systems, shared mailboxes, internal KBs, and reporting workflows, and I’m disciplined about meeting response and resolution targets while maintaining consistent quality—an approach that supports clean reporting and sustained customer satisfaction above target thresholds.

@mufaqir12

Hello, I’d be glad to manage your email-based support queue and ensure all tickets meet SLA and quality standards. I have experience handling telecom/ISP-style support via email, including technical troubleshooting, billing clarifications, and structured escalation to Tier-2. I’m comfortable working in Zendesk, accurately tagging tickets, logging every action, and identifying recurring technical issues for escalation to engineering. I follow documentation closely, communicate clearly in written English, and prioritize fast, accurate resolutions to maintain high CSAT. I’m ready to align with your workflows and start immediately using your sandbox and knowledge base.

@ajaykumar0407

As a seasoned professional with over 16 years of experience in communications and client management, I have the specialized skill set to meet the unique needs of your telecom email support operations. My extensive background includes working with diverse industries, including banking, telecommunications, and travel, where I mastered the art of delivering exceptional customer service via telephone, email, and chat support. One of my key strengths is my adaptability - I have previously supported telecom and VoIP clients through email before. This means that I'm well-versed in handling various customer queries ranging from technical troubleshooting to billing discrepancies. Furthermore, I have a keen eye for recognizing recurring technical issues which can be invaluable feedback for your engineering teams to enhance service quality. Additionally, being located in India gives me a substantial advantage in terms of flexibility with time zones. This means I can effectively cover U.S., UK and Australian time zones without compromising quality or turnaround time. My neutral UK/USA/Canada accent combined with my strong written English skills will further facilitate crystal-clear communication with your customers. If you choose to partner with me on this project, rest assured you're getting a seasoned professional who excels at what he does best - delivering high-quality service at reasonable rates.

@abrilchi26

I'm willing to work as many hours as you need to help you with the emails. This is my first experience with freelancing and with a job in English, but I assure you I will give my full potential in this work.

@niketgupta6

Hi there, I would like to assist you with your requirements as this is a core area of my expertise and I have assisted hundreds of customers globally. I have 15+ years of relevant experience and knowledge, so I would be happy to help. I can very well understand the operations and will help you with a lot more things for the growth of the business. Let's discuss your requirements in detail and will get started. Looking forward to working with you. Thanks Niket

@najath4

Hello, I have 6 years of professional experience in call centers and email-based customer support, handling high-volume ticket queues with strict SLA requirements. I’m very comfortable working fully via email and delivering clear, professional, and customer-focused responses. My background includes: General customer service support Billing and account-related inquiries (plan changes, prorated charges, discrepancies) Technical troubleshooting by following knowledge-base playbooks and escalating to Tier-2 when needed I’ve worked with ticketing systems such as Zendesk, ensuring accurate tagging, detailed logging of actions, and clean reporting. Attention to detail and consistency are key strengths, especially when maintaining high CSAT scores. I structure my day around monitoring the inbox regularly, prioritizing tickets by urgency, resolving issues efficiently, and flagging recurring problems for escalation or process improvement. I’m reliable, organized, and confident I can meet or exceed your SLA and quality expectations. Best regards Oualid

@hamdib36

With over 15 years of experience in IT support, I am confident that I can take on your Telecom Email Support Operations with absolute proficiency. My expertise is deeply rooted in troubleshootin,g which aligns perfectly with the demands of your project. I understand the importance of resolving connectivity, VoIP, and device-configuration issues promptly and efficiently, following the protocols outlined in your knowledge-base playbooks. What sets me apart is my extensive background in managing cross-platform IT infrastructures, cloud systems, and technical teams - both physically and remotely. My proactive approach to anticipating problems and resolving them before they even arise has saved countless hours for previous clients. I am confident this attribute will also serve your project well by flagging any recurring technical faults for immediate action. Lastly, communication itself is a crucial skill for any successful email support operation. As an experienced IT Support Engineer, I have developed exceptional written English skills, ensuring that ticket tags are accurate and complete while maintaining a satisfactory customer satisfaction score. I look forward to the opportunity to utilize my skills and experience to enhance the efficiency and productivity of your telecom services through prompt email support operations.

@Saif7syed

Hello, This is exactly the kind of structured, email-first support role I work best in. I’ve supported telecom/ISP and VoIP environments where the bulk of value comes from fast triage, clear written communication, and disciplined ticket hygiene. Since phone and chat are handled internally, I can stay fully focused on accurate troubleshooting, billing clarity, and SLA performance inside the inbox. How I’d structure my day Continuous monitoring of the shared mailbox with priority sorting by SLA and issue type First-pass troubleshooting using your KB playbooks for connectivity, VoIP, and device configuration Clean escalation to Tier-2 only after reproducing or isolating the fault (using sandbox access) Billing checks for proration, plan changes, and taxes, followed by clear, customer-friendly explanations Real-time logging in Zendesk with precise tags, internal notes, and resolution codes End-of-day review to flag recurring technical patterns for engineering feedback Why I’m a good fit Prior experience handling telecom and VoIP tickets entirely over email Strong written English focused on calm, confidence-building responses Very comfortable with Zendesk, SLAs, tagging accuracy, and QA metrics Detail-oriented enough to keep CSAT above target while moving tickets efficiently Regards, Safi