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I need a virtual assistant with clear, confident English to answer and make phone calls for our Australian customers and internal team. Your main focus will be providing accurate product information and recording each interaction in our CRM. You should already be comfortable using a soft-phone or VoIP setup, have a quiet workspace, and be able to work during standard business hours in the Australian time zone. Day-to-day you’ll: • Take inbound calls and place occasional follow-up calls. • Listen carefully to questions, explain our products in plain language, and note any feedback. • Update call notes, customer details, and next steps immediately after each conversation. • Flag complex issues to our in-house staff when necessary. Reliability, a friendly phone manner, fast internet, and a willingness to learn our catalogue quickly are essential. If you have previous phone-based customer service experience and can start soon, I’d love to hear from you.
Project ID: 40461195
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25 freelancers are bidding on average $6 AUD/hour for this job

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$20 AUD in 40 days
8.3
8.3

Hi there, This role is a strong fit for my background in phone-based customer support and virtual assistance. I’ve worked on similar projects where I handled inbound and follow-up calls, explained products clearly to customers, and maintained accurate CRM records after every interaction. I’m comfortable speaking with customers in a professional, friendly, and confident manner while making sure they feel heard and properly assisted. I also have experience working with VoIP/soft-phone systems, managing call notes, updating customer details, and escalating more complex issues when needed. I understand how important clear communication and accurate documentation are for keeping operations smooth and customers satisfied. I have a reliable internet connection, a quiet workspace, and I’m comfortable working within Australian business hours. I’m also quick to learn product catalogues and workflows, so I can become productive quickly. You can expect reliability, fast response times, organised CRM updates, and professional communication from day one. I’d love the opportunity to support your team and contribute to a positive customer experience. Looking forward to working together. Kind regards, Mohit
$5 AUD in 40 days
6.7
6.7

Hi, I’ve supported businesses as a Virtual Assistant handling admin work, calendar management, and customer communication. I also have experience with Phone Support, Virtual Assistant, Data Entry, Customer Support, English (US) Translator, CRM, Telemarketing and VoIP and similar responsibilities. Let me know if you'd like to discuss your project.
$14 AUD in 21 days
5.2
5.2

Hi, I specialize in phone‑based customer service and virtual‑assistant support, and I’m ready to provide clear, confident communication for your Australian customers and internal team. I’m experienced handling inbound calls, making follow‑ups, explaining products in plain language, and updating CRM records immediately after each interaction. I’m highly organized, reliable, and comfortable using VoIP/soft‑phone systems with a quiet workspace and fast internet. I listen carefully, document details accurately, and flag complex issues to the appropriate team members so nothing gets missed. I learn product catalogues quickly and maintain a friendly, professional phone manner throughout the day. Best regards, Jessica
$8 AUD in 40 days
4.9
4.9

Hi, I can support your Australian customers with professional phone handling, accurate communication, and organized CRM updates. • Answer inbound calls and handle follow-up conversations confidently • Explain products clearly in a friendly, easy-to-understand way • Update CRM notes, customer details, and next steps immediately • Escalate complex concerns to your internal team promptly • Comfortable using VoIP/soft-phone systems in a quiet remote setup • Available during Australian business hours with reliable internet Experienced in customer service and phone-based support—ready to provide smooth, professional communication for your team
$4 AUD in 40 days
4.6
4.6

Hello, As a highly experienced Executive Virtual Assistant who is well-versed and seasoned in the administrative department I am readily available to work. Being fluent in English and proficient in Microsoft Office I pride myself on providing exceptional customer service with a flexible schedule. I am available 24/7 and committed to going the extra mile to complete tasks accurately and courteously. Why choose me? • Creative • Bubbly • Efficient • Accurate • Extra-fast delivery • Quality assured • Time-saving • Low rates • Complete data security • On-time delivery I am confident that my skills and dedication will be a valuable asset to your team. I am eager to discuss how I can contribute to your project and help you achieve your goals. Please send me a message so we can further discuss your needs. Looking forward to collaborating with you! Best regards, Lorré Ashleigh
$5 AUD in 40 days
4.6
4.6

Hi. I’m interested in the Virtual Assistant role and understand that strong communication, accurate call handling, and reliable CRM updates are essential for supporting your Australian customers and internal team effectively. I have experience in customer support, phone communication, scheduling, and administrative assistance, and I’m comfortable handling inbound and follow-up calls professionally while maintaining organized customer records and detailed call notes. I have a reliable internet connection, a quiet workspace, and I’m comfortable using CRM systems and learning new tools quickly. I communicate clearly and confidently in English, pay close attention to detail, and understand the importance of providing friendly, accurate support while escalating complex issues when needed. I’m available to start soon and would love the opportunity to support your team. Thank you, Mercy
$8 AUD in 40 days
4.2
4.2

Dear Hiring Manager, I’m very interested in your English-Speaking Phone Support VA role. I have hands-on experience in customer service, phone support, CRM management, and virtual assistance, particularly within e-commerce and customer-facing environments where professionalism, communication, and accuracy are essential. I’m comfortable handling inbound and outbound calls, explaining products clearly, documenting interactions accurately, and maintaining organized CRM records after every conversation. I also have experience working with tools such as HubSpot, Zendesk Sell, Monday Sales CRM, Less Annoying CRM, and other customer support platforms. What makes me a strong fit for this role is my ability to stay calm, professional, and attentive during customer interactions while maintaining fast response times and detailed records. I have a quiet workspace, stable internet connection, and I’m comfortable working with VoIP/soft-phone systems during Australian business hours. In addition to customer support, I’m highly organized, quick to learn new systems and product catalogs, and dependable when handling follow-ups and escalations. I’m available to start immediately and would love the opportunity to contribute to your team long term. Best regards, Mabel
$5 AUD in 40 days
3.8
3.8

I am confident in my ability to provide professional and reliable phone support for your Australian customers and internal team. With experience in customer service, call handling, CRM management, and administrative support, I can communicate clearly and confidently while ensuring every interaction is handled with accuracy and professionalism. I am comfortable managing inbound and follow-up calls, explaining products in a simple and customer-friendly manner, and recording detailed call notes and customer updates immediately within the CRM system. I also understand the importance of identifying and escalating complex matters promptly to maintain smooth operations and excellent customer satisfaction. In addition, I have a stable internet connection, a quiet workspace, and experience working with VoIP/soft-phone systems in remote environments. I am highly dependable, quick to learn new product catalogues, and able to work during Australian business hours consistently. I am available to start immediately and would welcome the opportunity to support your team long term.
$3 AUD in 40 days
3.5
3.5

Hello, I am interested in this opportunity and have experience handling phone-based customer service, appointment coordination, administrative support, and CRM updates for international clients. While I have not specifically supported Australian customers through phone-based roles before, I regularly work with Australian clients remotely and am familiar with Australian business communication and time zones. I am comfortable handling inbound and outbound calls, explaining information clearly in professional English, updating customer records accurately, and escalating complex matters when needed. I also have experience using remote communication and VoIP tools, along with a quiet dedicated workspace, stable high-speed internet, and headset setup suitable for customer support work. I am based in Malaysia (GMT+8), which aligns well with Australian business hours, and I am available to start soon.
$15 AUD in 40 days
2.1
2.1

Hello, I am interested in your English-Speaking Phone Support VA role. I have experience in telecalling, customer support, and communicating with international clients professionally in English. I am comfortable handling calls, follow-ups, CRM updates, and maintaining clear communication with a reliable and professional approach. Warm regards, Kamaruzzaman
$5 AUD in 40 days
2.0
2.0

Hello, I am interested in supporting your customer communication and phone operations. I have strong verbal communication skills and can confidently handle inbound and outbound calls while maintaining a friendly, professional, and clear tone for customers. I am comfortable explaining product information in simple terms, actively listening to customer needs, and accurately recording all call details, notes, and next steps in a CRM system. I also understand the importance of promptly escalating complex issues to the appropriate internal team. I am reliable, detailoriented, and available to work within Australian business hours as required. Best regards, Zuhaa Fatima
$5 AUD in 30 days
1.8
1.8

Hello, I’m confident handling phone-based customer support and communicating clearly with customers in English. I have experience with virtual assistance, CRM updates, data handling, and customer communication, and I can professionally manage both inbound and follow-up calls. I understand the importance of accurate call notes, active listening, and providing customers with clear product information. I also have a stable internet connection, quiet workspace, and I’m comfortable using VoIP/soft-phone systems while working remotely. I am reliable, quick to learn new products and processes, and available to work according to Australian business hours. My focus is always on professional communication, customer satisfaction, and keeping records updated properly after every interaction. I’m ready to start soon and would be happy to discuss how I can support your team long term. Best Regards, Muhammad Sohail
$2 AUD in 40 days
1.0
1.0

Hello Sir, I am interested in your project. I have 7+ years of experience in customer support, virtual assistance, inbound and outbound calling, and CRM management. I am confident communicating with customers professionally and providing clear product information over phone calls. I am comfortable using VoIP and soft-phone systems, handling inbound calls, making follow-up calls, updating CRM records, and maintaining accurate call notes after every interaction. I also understand the importance of professionalism, active listening, and quick issue escalation when needed. I have a stable internet connection, quiet workspace, and can work during Australian business hours consistently. I am reliable, detail-oriented, and able to learn product information quickly to provide excellent customer support. Please send me a message so we can discuss further. Best regards, SoftNexus Technologies
$5 AUD in 40 days
1.0
1.0

Hey, Phone-based customer support with CRM updates, clear English, and Australian business hours - this is work I'm well suited to and can start immediately. I have previous phone-based customer service experience handling inbound enquiries, explaining products in plain language, logging call notes and customer details in CRM systems promptly after each conversation, and flagging complex issues to in-house staff without letting the customer feel passed around. I work with a VoIP soft-phone setup in a quiet dedicated workspace and have a reliable fast internet connection. I'm available during standard Australian business hours and can get up to speed on your product catalogue quickly - I take learning new offerings seriously and ask the right questions early so I'm not guessing on calls. Ready to start as soon as you need me. Looking forward to working with you. Best, Cody
$8 AUD in 40 days
0.0
0.0

Having a virtual assistant with strong communication skills, like myself, is paramount for effective phone support. I have a wide range of experience in customer service due to my 4 years as a CA finalist and expertise in GST registration/ filing and Income Tax Returns. My background in property management has also honed my ability to handle different requests and challenging situations. Working with various accounting software including Appfolio & Quickbooks has made me competent in utilizing new technical systems, therefore making it seamless for me to adapt to your CRM system. My meticulous nature allows me to take precise notes during each call, capturing the important details and ensuring the efficient completion of follow-ups. Moreover, I've worked extensively within the Australian time zone providing services like • Accounts Preparation & Finalization, • Payroll maintenance & Bookkeeping and • Cash Flow Statement preparation. These experiences have molded me into an organized, reliable professional who fully understands your need for accuracy and pace. As a bonus, my finalization skills will enable me to immediately identify and escalate complex issues should they arise. In closing, my profound willingness to swiftly learn will ensure a quick \& confident grasp on your whole catalogue - key for conveying accurate product information to our customers and internal team.
$2 AUD in 40 days
0.0
0.0

Hi I’m interested in this Virtual Assistant role to support your customer calls and CRM management. My focus is to help your team maintain smooth communication with customers, reduce response delays, and ensure every interaction is properly recorded so your workflow stays organized and efficient. I bring strong communication skills, attention to detail, and consistency in handling customer interactions in a professional and calm manner. I am comfortable using VoIP/soft-phone systems, CRM tools, and other digital platforms needed to manage calls and update records accurately in real time. I learn quickly, work proactively, and execute tasks with minimal supervision while adapting fast to new product information and processes. I am available to start immediately full time. Please let me know when you would be available to discuss this role further. Warm regards, Naomi
$5 AUD in 40 days
0.0
0.0

Hi, Clear product communication on the phone is what turns a customer enquiry into a confident next step. I bring experience in technical support, customer communication, and call-based client handling, where listening carefully, explaining solutions clearly, and documenting every interaction accurately are essential. I am comfortable managing inbound and follow-up calls through VoIP or soft phone systems, maintaining a professional and friendly tone with both customers and internal staff. For your team, I will quickly learn the product catalogue, provide accurate information in plain English, capture complete CRM notes immediately after each call, and flag any issue that requires internal attention. My background in NOC and technical support environments has also trained me to remain organised, reliable, and calm when handling questions or concerns. I have a quiet work setup, reliable internet, and can work during Australian business hours. I am available to start soon and ready to provide consistent, professional phone support for your customers and team. Best regards, Ahsan Mehmood
$8 AUD in 40 days
0.0
0.0

Hi! I'm a bilingual IT professional with a calm, clear, and confident English communication style, and I'd love to support your Australian customers and internal team. I have hands-on experience in client-facing technical support, incident management, and CRM documentation — so taking calls, explaining information in plain language, logging interaction details, and flagging complex issues to the right people is very much in my wheelhouse. I'm comfortable with VoIP and soft-phone setups, work from a quiet home environment, and have a fast, stable internet connection. I pick up product knowledge quickly and I understand that every call is a reflection of your brand — so reliability, friendliness, and accuracy are non-negotiable for me too. One thing I want to be upfront about: I'm based in Colombia (UTC−5), and Australian business hours (AEST, UTC+10) fall between approximately 5:00 AM and 3:00 PM my time. I currently hold a primary job from 9:00 AM to 6:00 PM Colombia time, which means my available windows are 5:00 AM – 9:00 AM Colombia time — which conveniently covers the first half of the Australian business day. That 4-hour window could be a solid fit for morning call coverage if it works for your team. If the timing aligns, I'm ready to get started soon. Happy to do a quick call so you can evaluate my phone manner and English directly. Looking forward to hearing from you!
$2 AUD in 20 days
0.0
0.0

Hello, I’m very interested in this Virtual Assistant role. In my current remote position, I handle high-volume guest communication, respond to inquiries quickly, resolve issues professionally, and maintain accurate records and updates across multiple systems. This has helped me develop strong communication skills, attention to detail, and the ability to stay calm and organised in fast-paced environments. I’m comfortable handling phone-based communication, updating CRM records immediately after interactions, and ensuring customers receive clear and helpful information. I also work well independently, learn systems quickly, and understand the importance of professionalism and reliability when representing a business. I have a quiet workspace, stable internet connection, and I’m available to work during Australian business hours. I’m friendly, responsive, and committed to providing a positive customer experience while keeping records accurate and organised. I’d appreciate the opportunity to support your team and contribute positively to your customer service operations.
$6 AUD in 40 days
0.0
0.0

Melbourne, Australia
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