Customer service call logger

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Project Title: Customer service call logger


- I am looking for a freelancer to help me create a customer service call logging system specifically for support calls.

- The ideal candidate should have experience in developing call logging systems and be familiar with technical support processes.

- The project requires the freelancer to use a provided template for the call logs, so knowledge of working with templates is necessary.

- On a daily basis, we expect the freelancer to log between 50-100 calls, sometimes more.

- The system should be user-friendly and efficient, allowing us to easily track and manage the logged calls.

- Additionally, the freelancer should provide suggestions for improving the call logging process if they have any.

- The project timeline is flexible, and we are open to discussing the timeframe with the freelancer.

- Please provide examples of previous work or relevant experience when submitting proposals.

- If you have any questions or need further clarification, please don't hesitate to ask.

I use already one developed in access but it should be renewed in maybe a webversion because I maybe would like to have so real life data changing (AJAX) in it.

Basically the idea is to log every action we do.

1. Identify cliënt (through list)

Every client is registered in a database with other information like : contact name, number, and other stuff like vat number, agency number, ...

2. Select what kind of call it is: can be 'contract', 'information', 'no show', 'sickness', '...'

3. Field to write information about the call

4. Another field to write 'action steps'

5. Another field to write 'follow up' steps

6. Multiple fields to write additional information.

7. A button to send mail to client -> redirect to outlook

8. Button to close the call or change status of it

9. Date picker and hours in and out.

10. Some other stuff but that's all only input fields that needs to be saved in the database

*Also a client creator wizard to add client to the database and also to modify cliënt information

*A dashboard view to

-create new calls

-view open calls

-view Todo calls

On the dashboard view you should only see quick view of the call like 'client name' and some other information

*A report maker in pdf of the calls whenever we choose a date 'from-to'

*Every one has a login (+/- 20 accounts)

*When you open a call and close, your name should be on it

*A call being edited by someone or active in it can't be edit by someone else (to avoid copyright) except 1 text area

Please talk with me for any requirement and more.

I'm a web designer and front end developer but no time to develop it myself and not enough of knowledge of back end.

The whole project is linked to a database (calls, client files, ...)

Web Development Desenvolvimento de Software Desenvolvimento de Banco de Dados UX / User Experience Full Stack Development

ID do Projeto: #37485890

Sobre o projeto

27 propostas Projeto remoto Ativo em 1 mês atrás

27 freelancers estão ofertando em média €218 nesse trabalho


Hello, my name is Raja Ahmad Ayaz and I am a web designer and front end developer with 10 years of experience in the field. I specialize in creating innovative solutions that meet client requirements. I understand fr Mais

€250 EUR in 5 dias
(6 Comentários)

Hi there, How r u? I have had a look at ur project i can handle it well as i have experience in Database Development, Full Stack Development, UX / User Experience, Web Development and Software Development. I have worke Mais

€250 EUR in 9 dias
(2 Comentários)

Hi There, I hope this message finds you well. I have carefully reviewed the project details you provided and I am confident that I can assist you in creating a customer service call logging system for support calls. Mais

€140 EUR in 15 dias
(5 Comentários)

Hi there I went through your project description and it seems like I am great fit for this job. I have 5+ years of experience on Software Development, Database Development, UX / User Experience, Web Development, Full Mais

€70 EUR in 4 dias
(1 Comentário)

Hello, my name is VIPUL and I am a web application & desktop application (.NET) developer from India. I have experience in developing desktop applications and web applications using .net. I understand you are looking Mais

€140 EUR in 15 dias
(1 Comentário)

Hello! My name is Rahul and I am a full stack developer with more than 10 years of experience in developing web/mobile apps. I understand from your project description that you are looking for someone to help you creat Mais

€1000 EUR in 25 dias
(2 Comentários)

I see that you need 'a freelancer to help you create a customer service call logging system specifically for support calls', and trust me, I am a perfect fit for this task. Let's discuss this over chat for further det Mais

€70 EUR em 1 dia
(0 Comentários)

Dear Thomas C., I prefer Belgium clients. This project seems a piece of cake for me. I finished exactly the same work a month ago. I have deep experience on Software Development, Database Development, UX / User Exp Mais

€110 EUR in 3 dias
(0 Comentários)

✍️Dear Client✍️ After reviewing your job details, I understood what you should do and my last project is very similar to your project and I would like to show you my demo. ✅ My Portfolio Mais

€140 EUR in 7 dias
(0 Comentários)

Hi there, I am a seasoned developer with expertise in creating efficient call logging systems. I propose building a user-friendly web version with AJAX for real-time data updates. My approach includes client identific Mais

€200 EUR in 7 dias
(0 Comentários)

Hi, how are you? I read your project details and really interested in this project. I am full stack developer having a 5+ year experience doing similar jobs regarding to these skills Full Stack Development, Web Develop Mais

€155 EUR in 8 dias
(0 Comentários)

I appreciate the detailed overview of your project. I understand the need for a comprehensive customer service call logging system and the desire to transition to a web-based solution with real-time data updates. To a Mais

€150 EUR in 7 dias
(0 Comentários)

Nice to talk you CHERPION, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am Mais

€430 EUR in 7 dias
(0 Comentários)

Hello. As a Senior developer familiar with database development and full stack development, I possess all the skills and expertise required to create a robust customer service call logging system. I will develop a user Mais

€140 EUR in 7 dias
(0 Comentários)