IT Desk Analyst
Orçamento ₹750-1250 INR / hora
We, at Graham Advisers, are here to help you!
Our firm provides assistance and expertise within the areas of accounting, business management, taxation, legal and general business affairs.
Our professionals have been providing exemplary services to clients for more than 20 years now. Our company strives to understand the needs of the clients and offer them highly effective solutions. We provide our clients with strategic direction and practical support to build their professional and personal wealth.
We present effective and specialized solutions that integrate all domains, as we are not hesitant to engage with other sources and organizations to provide for our clients.
Our industry-aligned knowledge, skills, and values benefit people greatly.
“We are here, to help you get where you want to be.”
Key responsibilities:
● respond to requests for technical assistance in person, via phone, chat or email
● diagnose and resolve technical hardware and software issues
● research questions using available information resources
● advise user on appropriate action
● follow standard help desk procedures
● log all help desk interactions
● administer help desk software
● follow up with customers and users to ensure complete resolution of issues
● redirect problems to correct resource
● identify and escalate situations requiring urgent attention
● track and route problems and requests and document resolutions
● resolve technical problems with Local Area Networks and Wide Area networks
● prepare activity reports
● inform management of recurring problems
● stay current with system information, changes and updates
● help update training manuals for new and revised software and hardware
● train computer users as necessary
● clean up computers
Qualifications and skills:
● Any qualifications in IT or related areas
● Related experience and training in troubleshooting and providing help desk support
● oral and written communication skills
● Enthusiastic to bring in improvement in business process
● Eagerness to constantly learn new things
● customer service orientation
● problem analysis
● problem-solving
● adaptability
● team interaction
● planning and organizing
● attention to detail
● stress tolerance
You will be working online from home. All our meetings are held on Microsoft teams.
Salary is negotiable.
14 freelancers estão ofertando em média ₹1114/hora nesse trabalho
Hello There I have 13+ Year Business Analysis Experience with Project management with Agile Development as well as basic knowledge of AWS . I like to know what duties involve in this role. Regards Devbroth S
Hey, Yes, understanding each aspect of the job description, I am available to take up this project and I assure you to complete it within a short period. The main advantage of this job is that i have been professio Mais
I am Ring. I am about 19+ years experienced in GNU/Linux based system, server installation and customization, develop, deploy, security and support. I may help you in this regard.
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant doing lead generation and digital marketing using LinkedIn and customer sales representative Mais
I am running a big company job holder, i was worked meny of company as an IT Executive, so i will performed in your company better then others. thank you
Hi, im pefect for this job, i have many experience in this area in my country and i can help you to make this job well.
I have worked as a IT service desk for Bank of America and Hostgator so I can manage this project with easy and can handle it very well.
