Windows 2003 Server that is connected by remote desktop users. On the server we have a CRM system installed, the crm system is connected with a TAPI-client to WINDOWS TAPI. Our idea is to have SIP Softphone (Ninja softphone) that connects to our sipserver. When pressing dial in the crm it sends a command with TAPI and starts the call through the softphone. Our problem at the moment is that when starting [url removed, login to view] and trying to call, the system responds " another program is using the selected telephony device". Try again after the other program completes". (the reason for using [url removed, login to view] is to try the functionality first). The project to solve is to find a solution for this, our guess is that remote desktop somehow stops the tapi of working. This assignement is the first step, if everything goes well we have several other assignments.