Zoho Creator App
Pago na entrega
Require a Zoho Creator App as a SIM (SIM Card for mobile phone) Management Portal
The SIM Management Portal is a database that Is required for the Customer to be able to access, identify, and submit tickets relating to their mobile services.
Presently, we have a single wholesale client brand to display, however we have 12 wholesale clients who can offer these products. If possible it would be good to be able to have the DB embedded within our WordPress portal, so that end customers see the wholesale client's brand that they are a customer of. If not we will need to create separate portals in Creator for this.
The portal will require access through SSO from our current customer portal in Wordpress. We use mini orange currently for our Multi factor authentication and can also use this for SSO.
The data for this portal is currently recorded in a number of different sources, including:
Active Billing - this is our billing platform - there is no API for this system.
Vocus - Ordering Portal - there is currently no API for this portal but it should be available soon.
TIAB - Octane Portal - API are available for this portal.
Initial data can be provided by csv file.
Ongoing data would be preferred to be as automated as possible when changes are made.
As mentioned only Octane has API for our mobile services carried on the Telstra Network.
We expect Vocus to have API in the imminent future, but have not yet confirmed when, this is where the majority of SIM relevant to the DB are from. They are on the Optus Network..
Both Vocus and TIAB provide Call Detail Record feeds that can be access to add usage amounts, otherwise usage can be updated monthly from a csv export from Active Billing.
The customer will need to submit requests for the following:
When submitting a form for support, it should prefill existing service data depending on the ticket required. See the Web Forms section for each Web Form required.
Web Forms will need to integrate with Zoho Desk to create a ticket for the appropriate team when a request is submitted by a customer. All further communication for support requests will be managed through the Help Centre.
More detailed information attached, not there are a few ticket templates that are still to be created.
ID do Projeto: #37483171