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Refunding PayPal deposits

PayPal deposits that meet the following conditions can be refunded upon request:

  •  The funds are available on your Freelancer.com account balance.

  •  The money to be refunded came from a PayPal deposit and is not your earnings from a project or contest.

  •  The Paypal deposit is still within its refundable period of 1 year from the date of deposit.

 

Scroll down to chat with our Live Support or submit a ticket, and give us the following details so we can process the refund:

  •  Deposit Amount and currency

  •  Date and time of deposit

  •  PayPal email address

  •  Transaction ID

 

While the funds may reflect instantly on your PayPal account once we process the refund, you may contact PayPal Support if you do not receive them 7 days after the refund is processed.

 

For PayPal deposits that are past the 1-year refundable period, you can withdraw* them instead to have the funds returned to you. Let us know once you have requested a withdrawal so we can immediately process it for you.

 

*If this is your very first withdrawal on the site, your withdrawal request will undergo the 15-day processing for security purposes. Otherwise, it will follow the regular cut-off times.

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