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KYC Requirements

To complete our Know Your Customer (KYC) process and successfully verify your account, we require you to provide (1) a proof of identity, (2) a keycode verification photo, and (3) a proof of address.


General rules:

  • Documents or images must not be altered or edited in any way. Submission of a fake or altered documents will result in account closure and may lead to legal actions.
  • Submit only a high-quality colored image scan or colored digital photo. Photocopies and black and white scans/photos are not acceptable.
  • If the IDs or documents are in your local language or translation, please have them English-translated and notarized before submitting.
  • Do not use special characters (i.e. &#@!) in the image's filename so the Verification team can review the file.


Proof of Identity


A government-issued ID that has your name, photo, date of birth, and the ID’s date of issue is accepted as proof of identity.
The following are the common documents that are accepted.

  • Passport
  • Driver's License
  • National ID card 
  • Tax ID
  • Proof of Age ID
  • Professional License ID
  • State ID
  • Voter's ID
  • Postal ID
  • Government-issued Health Cards

Rules to Remember:

  • The ID should not be expired.
  • Image dimensions must be 500 x 300 pixels minimum.
  • The copy must not be cropped and should include all sides and details of the ID.
  • Except for passports, you must submit the front and back images of your ID.

Keycode Verification Photo


A photo of yourself holding a piece of paper with your unique code (to be provided in the Verification Center) and the text "This keycode is for account verification at" in one hand, and your actual ID (same ID as the one submitted in your proof of identity) in your other hand.

  • Ensure that your face can be seen clearly. 
  • You must be actually holding your ID (not a printed copy of it) and the piece of paper with your keycode. 
  • Ensure that the details of your ID are clearly visible in the photo. 
  • The photo should not be a mirror image.


Proof of Address


This will no longer be required if your proof of identity contains your current address. If the information in the ID you uploaded shows your current valid address, choose Yes when you reach this section below:




Otherwise, submit a colored scan of any of the following acceptable proof of address documents:

  • Bank Statement (issued within the last three months)
  • Utility Bills (issued within the last three months)
  • Income Tax Return (issued within the last year)
  • Residence ID/Permit
  • Notarized Leasing Agreement/Contract (issued within the last year)
  • Passbook (issued within the last year only)
  • Any valid government-issued ID as long as it has your name, current address, photo, date of birth, signature and the ID's issue date. 

Rules to Remember:

  • The document must have your full name and address that is not in/containing P.O Box.
  • The document must clearly display the issuing authority's name, address, and phone number. 
  • Digital/online copy of documents are accepted (e.g. bank statements, utility bills). Make sure to send the PDF copy, and not a screenshot of it.
  • If the document is an e-bill or e-bank statement, it should not be password-protected.

If your documents are rejected, you can check why in this article: Why is my KYC document rejected?

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