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Hired freelancer is unable to finish the work

If your freelancer is not delivering the output you expected by the agreed deadline, scroll down to chat with our Live Support or submit a ticket, and let us know so that we can investigate and come up with the best resolution.


Agreeing to work on a project they lack the level of expertise for is a violation of our Code of Conduct. You may report freelancers who commit this infraction for investigation and corrective action.


If you no longer wish to work with your awarded freelancer, you can award another freelancer, cancel the project, or get help from one of our Project Recruiters.


Meeting deadlines can be challenging sometimes, especially when it comes to big projects.


Here’s what we can recommend to avoid the same situation in the future:


  • Communicate your requirements adequately beforehand and maintain regular communication until the project is completed.

  • Establish milestones, associated payments, and target dates for each phase of work delivery prior to actually starting the work.

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