Imagem de perfil de CODECsoftware
Bandeira de Romania Bucharest, Romania
Membro desde 20 de maio de 2005
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Professional Profile Summary of personal skills and achievements - Highly trained - Strong leadership skills - Management experience - Technical background and experience - Determined and self - motivated - Solid negotiating skills - Marketing skills and experience - Media campaigns abilities - Extended working experience Professional Experience SC Valentine’s, Bucharest 1994 - 1995 Branch Manager Achievements: • First job, accumulating knowledge and experience in various positions • Advancing from salesman to branch manager in less than 1 year • Basic managerial abilities and marketing competences Responsibilities: • Organizing a network of resellers for copier machines • Supervising supplying, invoicing, payments and service • Representing company in auctions and negotiating with state companies • Dealing with imports as commissioner in Otopeni Custom • Advertising, marketing and customer care regular activities AT&T Romania – AmTel SA, Bucharest 1995 – 1996 Account Manager Direct Sales Manager Achievements: • Exceptional working experience in a professional American environment • Sales, marketing and customer service techniques courses • 1 times “Employee of the Month”, 2 times “Salesman of the Month” • Promoted Manager of Direct Sales Department Responsibilities: • Selling AT&T products ( PBXs, phones, others ) to direct customers • Organizing installation / repairs / maintenance services • Developing / organizing a network of dealers throughout the country • Organizing media campaigns, promotions and exhibitions ( CERF, TIB ) • Part of team work for large accounts ( Romtelecom large PBXs ) • Representing company in different purchase auctions • Creating case studies about competition products for large accounts Romservice International – SIEMENS partner, Bucharest 1996 - 1997 Indirect Sales Manager Achievements: • Expanded territorial dealers network with 9 new dealers • Increased direct sales for Siemens PBXs by 10% • Accumulating service / repairs experience for mobile phones and others Responsibilities: • Selling Siemens products ( PBXs, phones, networking / cabling services ) • Expanding network of dealers for Bucharest and west of the country • Creating and developing a network of dealers for mobile phones • Training new employees in selling techniques for mobile phones • Updating the team with technical information on new mobile products • Organizing customer care / service activities for mobile phones Mobile World SA, Bucharest 1997 - 1998 Service Manager Achievements: • Completing fully functional service center in 3 months • Keeping refunds rate for mobile phones under 3% • Expanding service center by training 5 service technicians Responsibilities: • Starting / organizing a mobile phones service center from the beginning • Employing and training service technicians for mobile phones • Organizing and supervising warranty repairs • Organizing repairs for non-warranty customers • Creating marketing reports based on service information CODECsoftware, Bucharest 1998 - present General Manager Achievements: • Setting up the first level 4 mobile phones service center in Bucharest • Increasing general incomes by 800% in first 2 years • Coordinating design and implementation of 2 major software platforms • Gaining customers and resellers in more than 30 countries around world Responsibilities: • Organizing internal infrastructure for service / software services • Employing and training more than 20 mobile phones service technicians • Implementing and selling software products to customers worldwide • ERP analyze and design team coordinator – CWMS PhoneTrack • Organizing software products implementation to customers worldwide • Organizing / conducting technical support team and online help desk • Selling know-how and implementing service centers in London Lexus Telecom, London, UK 2001, 2002, 2003 Senior Technical Advisor Achievements: • Designing / implementing new and improved warehouse workflow • Increasing profit on faulty phones by 300% • Decreasing losses on repairs and spare parts by 60% Responsibilities: • Analyze costs for repairs and design internal service center within company premises, with full theoretical and practical training sessions for technicians • Customize and implement warehouse / service software - CWMS PhoneTrack Education Informatics High School Bucharest Analyst Programmer Degree Automatic and Computers Faculty, Politechnical University, Bucharest Software Engineer Degree Languages English speak fluently - read/write with high proficiency Specializations BlueTel A/S- Nokia Instant Service, Herning, Denmark 1998 Nokia Level 4 Service Training. Achievements: • Technical management for competence to work with Nokia equipment • Practical training sessions consisted of lectures and practicalexercises • Nokia training, technical and software documentation usage Competencies HTML, C/C++, SQL, JavaScript/DHtml, Java, PHP, Perl, Adobe Photoshop, Corel DRAW, Flash, and more on request Portfolio of Applications GSM Managent Software – PhoneTrack, GSM Service Management Software – CodecSoft, FixSupport Service Management System – [login to view URL] There are several other applications we have developed but, due to the site’s regulations, we are not allowed to refer to them as some might discover our contact details.
$10 USD/hr
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