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@NxTxRx
Bandeira de Macedonia Kumanovo, Macedonia
Membro desde 22 de fevereiro de 2014
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NxTxRx

On-line Offline
SoldWorks
$25 Dólares/hora
5 comentários
3.2
  • 100%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 33%Taxa de Recontratação

Portfólio

Comentários recentes

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    “Competent, professional and a great freelancer. Took the time to fully understand the project and improve content till work was of the highest quality.”

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    “NxTxRx has shown exceptional professionalism both before and during the project which was completed both on time and with utmost detail to all the special requirements requested!”

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    “Great Job with Q&A”

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    “another good job.. going to keep hiring you”

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    “Very nice guy to talk to .. good sense of humor”

Experiência

Tech Support Lead/QA tech

Sep 2012 - Jul 2013 (10 months)

 Analyse software design and code implementations for production applications  Detail the software fixes been worked and provide a timeline.  Work with team to develop and adhere to sound software development processes as well as operational process as laid out by the department  Troubleshoot production issues to determine root cause  Produce client facing root cause analysis reports, issues summaries and status updates.  Ensure and actively be available for 24x7 support as needed by manager.  Define matrices to help demonstrate productivity within the group.  Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.  Being available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.  Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.  Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.  Assist manager with daily operation of call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to area/process improvement.  Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively.  Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.  Use appropriate judgment in upward communication regarding department or employee concerns.

Self-Hosting Technician

Apr 2012 - Sep 2012 (5 months)

 Identifying, troubleshooting, resolving, and documenting user system issues  Maintaining customer satisfaction in every step of the service delivery  Installing, supporting, configuring, evaluating, maintaining, monitoring, and analysing systems and software in a client network environment  Utilizing remote monitoring and management software to resolve client requests  Documenting, reviewing, and improving existing or new procedures and workflows  Responding to client support request tickets, calls, and emails:  Assigning ticket severity  Updating service work notes  Prioritizing work to resolve complex support client issues  Establishing a high level of personal credibility and building strong relationships  Maintaining ownership of service tickets throughout the life span of the support request  Participating in ongoing personal training and attainment of technical certifications  Ensuring the security of all configurations made on client systems  Providing updates, status, and completion information to management

Tech Support Technician

Aug 2011 - Apr 2012 (8 months)

 providing support, including procedural documentation and relevant reports;  installing and configuring applications;  talking staff or clients through a series of actions, over the telephone/chat/email to help set up systems or resolve issues;  supporting the roll-out of new application versions;  setting up new users' accounts and profiles and dealing with password issues;  responding within agreed time limits to call-outs;  working continuously on a task until completion  prioritizing and managing many open cases at one time;  rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;  testing and evaluating new technology;

Tech Support Technician

Aug 2011 - Mar 2012 (7 months)

- providing support, including procedural documentation and relevant reports; - installing and configuring applications; - talking staff or clients through a series of actions, over the telephone/chat/email to help set up systems or resolve issues; - supporting the roll-out of new application versions; - setting up new users' accounts and profiles and dealing with password issues; - responding within agreed time limits to call-outs; - working continuously on a task until completion - prioritizing and managing many open cases at one time; - rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; - testing and evaluating new technology;

Software and Hardware Lead Tech

Feb 2005 - Sep 2011 (6 years)

 installing and configuring computer hardware operating systems and applications;  monitoring and maintaining computer systems and networks;  talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;  troubleshooting system and network problems and diagnosing and solving hardware or software faults;  replacing parts as required;  providing support, including procedural documentation;  following diagrams and written instructions to repair a fault or set up a system;  supporting the roll-out of new applications;  setting up new users' accounts and profiles and dealing with password issues;  responding within agreed time limits to call-outs;  working continuously on a task until completion (or referral to third parties, if appropriate)  prioritising and managing many open cases at one time;  rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;  testing and evaluating new technology;  conducting electrical safety checks on computer equipment

Software and Hardware Lead Tech

Feb 2005 - Sep 2011 (6 years)

• Software and Hardware Lead Tech – 12 Feb 2005 – 10 Sept 2011  installing and configuring computer hardware operating systems and applications;  monitoring and maintaining computer systems and networks;  talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;  troubleshooting system and network problems and diagnosing and solving hardware or software faults;  replacing parts as required;  providing support, including procedural documentation;  following diagrams and written instructions to repair a fault or set up a system;  supporting the roll-out of new applications;  setting up new users' accounts and profiles and dealing with password issues;  responding within agreed time limits to call-outs;  working continuously on a task until completion (or referral to third parties, if appropriate)  prioritizing and managing many open cases at one time;  rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;  testing and evaluating new technology;  conducting electrical safety checks on computer equipment

Educação

Faculty of Mechanical Engineering - Applied thermal engineering (currently pursuit)

2005 - 2009 (4 years)

Certificações

  • US English Level 1
    88%

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