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Membro desde 5 de agosto de 2009
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I have 12 years experience in working with Multinational Contact Centers in Pakistan. I have expertise in Customer Service, Sales and Business Development. I have worked for some of the biggest names in the Call Center industry in Pakistan. I can provide email, ticket and Phone support to clients based in the US, UK or Australia. I am a customer retention champion and have served as Operations supervisor for CS projects successfully leading a team of 30 CS agents. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I can work under pressure, meet deadlines. I have strong people skills, In depth Sales Knowledge with proven track record as a successful Sales professional. Due to my performance I have been promoted to Sales Manager and Director Business Development. I have managed sales teams consisting of 500 agents and 18 supervisors. I can work Australian, U.K or U.S business hours
$5 USD/hr
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Programme Coordinator

May 2018

It is an Virtual Position through Parent Company Nizam Data Base Solutions [login to view URL] American Foundation Associates is a U.S based Real Estate Consultancy Firm, I am responsible to coordinate with the CEO and drive a team of Onshore 15 Sales executives in four states of NY, NJ, PA and CT. This is an outsourced work from Home position which requires handling legal paperwork, executive secretarial work and driving the Onshore Sales force while utilizing my skills in a virtual environment.

Directior Business Development

Jan 2018 - May 2019 (1 year)

Business Process Outsourcing Guru. Oppointed Role of getting North American SME to outsource Business Process to Center of Excellence in Pakistan.

Director Business Development

Dec 2014 - Dec 2017 (3 years)

The Institute of Legal Research & Advocacy is a LPO (Legal Process Outsourcing) firm connected with the Legal research Committee of the Punjab Bar Council. I Lead the project and designed the program under which Legal Processes were outsourced from the U.K and USA Law Firms into Pakistan. Lead a Team of 7 B.D executives.

Manager Business Development

Nov 2013 - Dec 2014 (1 year)

World Business Intelligence is the World's expert providers and promoters of strategic conferences, professional Trainings and business to business congresses and meetings. Working with C Level Executives of Top 100 Pharma Companies in Europe and America, Was responsible of Handling a Team of Sales Executives engaged in Event Management Consultancy And providing Business Intelligence for Innovation programs throughout the World.

Business Development Executive

Jun 2013 - Nov 2013 (5 months)

Was Promoted to the Business Development Department of Premier BPO from Ovex. Was Responsible for Directly dealing with C level Executive of TOP 1000 Corporations to bring in Voice & Data Processes to Premier BPO's Offshore Facilities at the Philippines, China and Pakistan

Supervisor Customer Services

Jul 2012 - May 2013 (10 months)

Worked as Supervisor Customer Services for our Client Tronix Country Lead a Team of 30 CSR's.

Manager Operations

Jul 2011 - Jul 2012 (1 year)

Worked as Manager Operations with Mindbridge Pakistan and helped the CEO to deploy for the first time outbound operation in an inbound setup and launched 3 campaigns simultaneously. Trained, Coached and Lead a successful Team of 70 Sales Representatives.

Team Coordinator Offshore Communications

Oct 2009 - Mar 2011 (1 year)

Lead the entire U.S region team for Lahore Office on both Design and Research industries

Assistant Manager Operations

Mar 2009 - Sep 2009 (6 months)

Worked as Assitant Manager Operations with Mindbridge Pakistan and helped to deploy the Inbound Operations of Leading Multi Ethnic Cellphone Services Provider in the US Total Call Mobile Successfully to Pakistan.

Assistant Manager Operations

Feb 2008 - Mar 2009 (1 year)

Worked as an Assistant Manager Operations for BlueHippo Inbound Sales Campaign. As an Assistant Manager worked with a Sales force of 180 representatives & 18 Supervisors to break all time record of 600 sales in a day for the client Bluehippo at Ovex Technologies. Achieved a record breaking 12 Thousand Sales in a month with Lahore Sales force, the highest number of sales ever for Bluehippo in any center, which brought major expansion from the client.

Operations Supervisor

Feb 2007 - Feb 2008 (1 year)

Worked as Operations Supervisor for BlueHippo Inbound Sales Campaign. As a Supervisor led my team to six times consececutive Sales Team of the Month for Ovex amongst 18 Supervisors.

Inbound Sales Representative

Aug 2006 - Feb 2007 (6 months)

Worked as a successful Tele Sales Representative in sales with proven track record, set the Individual record of achieving 14 sales in day. Twice my Sales Calls were picked and appreciated by Client Blue Hippo LLC throgh quality collaboration with Premier BPO. Due to Top Performance was promoted as Operations Supervisor.


Mar 2005 - Aug 2006 (1 year)

Trained Representatives for Recruitement Process Outsoursing for leading Call Centers in Lahore on a variety of Campaigns Ebay, Dish Network, 3G, Meds for Less, Debt Elimination, Voxcom, Bell Canada


Bachelors of Arts in Journalism

2009 - 2011 (2 years)


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