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@Vagtepes
Membro desde 28 de janeiro de 2012
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Vagtepes

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Technical minded, with strong analytical and problem solving skills, quick learner with a drive for new challenges. Currently working in one of the biggest Cloud Email Security companies providing technical support and advise customers over the whole range of our products.
$20 USD/hr
23 comentários
4.2
  • 83%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 22%Taxa de Recontratação

Portfólio

Comentários recentes

Experiência

Senior Support Engineer

Apr 2017

As a Senior Member of the Service Delivery team, I am responsible for troubleshooting escalated cases from the L1 Engineers as well as providing desk-side or class education to the team members. -Troubleshooting complex escalated cases. -Escalate further to the Engineering team via Jira when required. -Provide product education to the new and current members of the team. -Assist with the hiring process. -Provide assistance and ideas to the management.

Technical Support Engineer

Feb 2016 - Apr 2017 (1 year)

Working in the UK Service Delivery team providing 1st and 2nd line technical support (over the phone or via email) to UK and worldwide based customers over the Product. - Assist customers with the product and their server configuration - Troubleshooting email routing issues - Advice customers over their email security and configuration - Investigate email delays/Rejections/Bounces and other mailflow issues - Assisting less experienced colleagues

IT Systems Engineer

Mar 2015 - Feb 2016 (11 months)

Working in a Digital Communications Agency, being part of a small team supporting the internal users in London office, as well as Europe and US branches. • Active Directory • Office 365/Office 2013. • Windows 7/8.1/10, MacOS • IPhone and iPad • VPN (Forticlient) • System Center Configuration Manager • Remote support over the phone or with remote support software such as RDP, , SCCM Remote Control, TeamViewer.

Call Center Agent / Data Entry Operator

Dec 2012

Tasked answering phone calls with professional manner, while performing data entry with speed and accuracy. Duties: o Process customer orders into the database o Answer calls professionally o Handle and resolve customer complaints o Provide customers with product information o Route calls to appropriate department

IT Administrator

Apr 2011 - Jan 2012 (9 months)

Responsible for the installation maintenance and repair of the Camp's IT equipment. Administering and troubleshooting a small domain based on Windows Server 2008. Have also been involved in training new team members Duties: -Windows Server 2008 AD Administration such as creating or deleting user accounts in Active Directory, managing access levels to users, applying group policies, changing passwords and ensuring server backups. -Installing and troubleshooting Windows 7/Vista environments

Educação

null

2005 - 2013 (8 years)

Qualificações

Comptia A+ (2013)

Comptia

CompTIA A+ certification is a vendor neutral certification that covers numerous technologies and operating systems from such vendors as Microsoft, Apple Inc., Novell and some of the Linux distributions. Topics of the Essentials/Core examination include IRQs, direct memory access, and practical computer repair, including the installation and repair of hard drives, modems, network cards, CPUs, power supplies, PDAs, and printers. The focus of the exam is not theory, but practice. Sometimes graphics are used in exam questions. Topics included in the Operating Systems Exam include memory management, configuration files, and historical operating environments rather than newer, cutting edge technologies.

MCTS Configuring Windows 7 (2013)

Microsoft

Configuring Windows 7

MCP (2013)

Microsoft

Microsoft Certified Professional

MCITP (2013)

Microsoft

Windows 7, Enterprise Desktop Support Technician

MCSA (2013)

Microsoft

Microsoft Certified Solutions Associate

Publicações

N/A

N/A

MCITP

Windows 7, Enterprise Desktop Support Technician

Certificações

  • Numeracy 1
    92%
  • US English Level 1
    85%
  • UK English 1
    83%

Verificações

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