Mohammed A.

Introduction:- I'm Mohammed Abbas, a BBA graduate from Bangalore, India. I hold an overall of 3 years experience in Inside Sales, Customer Experience, Operations, and Project Management related roles. A Quick Summary of my past work experiences and professional journey:- 1. Simplilearn Solution Pvt Ltd:- Being a 2019 BBA fresher, kick-started my career with Simplilearn as an Inside Sales Manager and progressed through to an Implementation Specialist role for Edtech products. Handling the end-to-end process of setting up E-learning accounts of the LMS tool. 2. Rippling:- While acquiring more experience in a customer-facing role in a SaaS platform, I joined a B2B SaaS-based company called Rippling as a Product Support Specialist for the Payroll support team, handling payroll and US Taxation related complex queries and providing them with conflict resolution. 3. NI (National Instruments) Systems India Pvt Ltd:- Further, I received an offer from National Instruments (NI) and started as a Hardware service Operations specialist, handling the End-to-End product life cycle of hardware products. With a major focus on after-sales repair and calibration of hardware related to the Semiconductor business unit. 4. Kapture CX:- (Adjetter Media Network Pvt Ltd) Currently working as a Project Manager. Responsible for Implementing & Onboarding clients to Kapture CRM (A B2B SaaS CRM Platform.) Interpersonal & Technical Skills:- * Project Management. * SaaS products Implementation & Client Onboarding. * Technical support skills. * Exposure and experience using Zendesk, Salesforce, and other CRM, support, and sales-related tools. * Ability to Multi-task * Experience handling US payroll and Taxation. * Proficiency in MS Office, Google Suite, and other necessary tools. * Post-sales customer service ensuring CSAT. * Start-up environment adaptability. * Ability to communicate in 5 different Indian Regional languages. * Cross-functional communication with different internal teams to find a resolution. * Maintenance of CSAT, KPI’s & SLA’s. * Understanding of the SaaS Business module. * Global client relationship management across any assigned region. * Orders, Quotations, Purchase Orders, and Invoices Management.