Abbey G.

Provide inbound and outbound communication and technical support service through telephone support to US clients for a technical account (Desktop and Laptop Computers). Support includes assisting customers in setting up company provided equipment (computer towers, keyboard, mouse, monitor, etc.), troubleshooting hardware and bundled software concerns, creating customer records for first time callers, educating customers of warranty entitlement and support options, transferring misrouted calls to the correct

Produce content for the company's website. Content ranges from keyword-based articles that are submitted to various article directories, drafts of text description to be used for submitting the company's website to various social bookmarking sites, blog entries to be used on the company's blogs, as well as comments to be used on other blogs to promote the company's blogs. Research and transcription tasks are also done when necessary.