With 8+ years of experience in IT Solutions, Services and Software as Service (SaaS) based companies. Some of my expertise are as follows: Requirement gathering, Analysis and Designing User Interface, Application and Website Development using Wordpress, Joomla and other popular Open source Technologies. Responsible for overseeing all activities related to customer service, technical support with a strong passion to increase customer satisfaction. Worked as a Support Executive for Video Conference Product and also been a Cloud Maintenance Engineer for the Sales and Operations Planning solution on the cloud.