Adora P.

With 7+ years of collective Customer Service experience who is results-oriented and dedicated in achieving customer satisfaction and surpassing company expectations. Has an extensive background in handling the following roles: -Customer Service (Email, Chat, Telephone and Social Media) -Customer Order Processing, Tracking, Refund, Cancellation, Redelivery, and Replacement -Fraud Detection and Analysis Using the ff. Systems / Applications 1. Salesforce 2. Sift 3. Stripe 4. Zendesk Ticketing System 5. Dispatch