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@alikhan2012
Member since April, 2012
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Ehtiram Ali

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I have 4 years of experience in chat and email handling of US customers. I have 4 years of experience with an IT company as well where I use to trouble shoot computer related problems. I have overall 8 years of experience in customer handling. I just love customer support. I enjoy helping and guiding customers in the right direction. I am a technical person and a problem solver. I am a true professional and know the importance of working hours. My technical background gives me the ability to learn very quick anything new. I am more interested in a career oriented job. * Live Chat, Email Handling * Multitasking, Hard Worker, Reliable and Honest *Team-viewer skills *Trouble Shooting Computer Hardware and in Windows * Drivers and Software Installation * Creating Backup and Restoring Backup * Printer Installation, Printer Sharing & File sharing in Work-group * WordPress * Ms Office less
$6 USD/hr
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Experiência

Chat and Email-Ticket Support

Jul 2013

I provide technical support for a product Rabbit TV. I provide support through live chat and email. I use to give support to customers regarding installation and let them guide to register, also helping them in logging issues. Helping them in video player and browser issues.

Computer Technician

Feb 2005 - Feb 2009 (4 years)

I use to trouble shoot Computer and printer related problems with both hardware and in windows. I have to solve problems on the spot and by phone as well. * Provided hardware & software Support for all contracted Clients. * Responsible for call logging and closing on the cases of urgent bases. * Responsible to take care of assignment of calls to next available engineer. * Responsible for hardware trouble shooting of Laser-jet. * Preventive maintenance planning and arrangements.

Educação

FA (English)

1997 - 1999 (2 years)

Certificações

  • US English Level 1
    83%

Verificações

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