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EXPLORE
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$10 USD / Hour
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United States (11:18 PM)
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Joined on August 15, 2011
$10 USD / Hour
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Computer Engineering Student with formal training in computer network management and computer programming. Veteran in costumer service industry and fluent in Portuguese, Spanish and English.
No reviews to see here!
Experience
Guest Service Agent
Jun, 2012 - Present
•
14 years, 1 month
La Quinta
Jun, 2012 - Present
•
14 years, 1 month
Jun, 2012 - Present
•
14 years, 1 month
Guest Service Agent/ Night Auditor
Sep, 2009 - Dec, 2011
•
2 years, 3 months
Blue Tree Resort at Lake Buena Vista
Sep, 2009 - Dec, 2011
•
2 years, 3 months
Ensure all staff responds to guest requests in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, with the use of communicating skills and the suggestive selling techniques I ensure maximum room revenue and occupancy. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Serve as manager on duty during most nights and weekends. Promote an atmosphere that ensures customer an
Sep, 2009 - Dec, 2011
•
2 years, 3 months
3rd Shift Manager
Jul, 2009 - Dec, 2009
•
5 months
CBC Transportation
Jul, 2009 - Dec, 2009
•
5 months
Provide information such as fares, attractions, locale and many more to visiting clients, Respond telephone, assist clients with reservations and procedures, process of record and payment transactions, handling problems and complaints of passengers. With the use of communicating skills and the suggestive selling techniques I ensure greater revenue flow and guest satisfaction prior, during and post use of our services. Report directly to Owners and reservation department. Coordinate and teach all drivers
Jul, 2009 - Dec, 2009
•
5 months
Education
Valencia Community College
2012 - 2013
•
1 year
A.S. Programming and Cyber Security
United States
2012 - 2013
•
1 year
Seminole Community College
2005 - 2007
•
2 years
A.A. Business Administration
United States
2005 - 2007
•
2 years
Qualifications
State of Florida Independent Auto Dealer
2006
FIADA
Required training for an owner, partner, officer, director or a full-time, management-level employee of a business holding VI (independent or used car), VW wholesale, VF franchise, SD Salvage, SF service facility and VA auction licenses issued by the state of Florida motor vehicle dealer's license.
2006
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