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@andrew80m
Membro desde 4 de fevereiro de 2014
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andrew80m

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With a vast experience as a Customer Service Representative with all associated tasks, working as an IT Service Desk Agent, Virtual Assistant for online businesses like Amazon stores, e-commerce businesses, I'm ready for the next challenging project.
$7 USD/hr
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0.0
  • N/ATrabalhos concluídos
  • N/ANo Orçamento
  • N/APontualidade
  • N/ATaxa de Recontratação

Portfolios

Comentários recentes

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Experiência

Vendor Support Agent

Jan 2017 - Mar 2017 (2 months)

Vendor support agent - Dealing with Live chat sessions, ticketing system, emails and inbound calls - I was processing credentials

Customer Service Representative

Nov 2015 - Dec 2016 (1 year)

Customer Service Representative in retention department - I was taking high volume of calls, updating customers accounts in CRM, training duties for quality and improvement for new agents.

Service Desk Analyst

Apr 2013 - Nov 2015 (2 years)

Service Desk Analyst - I was providing 1st and 2nd level support for various IT issues, taking inbound and making outbound calls, I was working also with a ticketing system and I was managing Service Desk mailbox.

Educação

Bachelor

2006 - 2010 (4 years)

Certificações

  • Numeracy 1
    85%
  • US English Level 1
    77%

Verificações

  • Conectado com o Facebook
  • Freelancer Preferencial
  • Pagamento Verificado
  • Telefone Verificado
  • Identidade Verificada
  • E-mail Verificado

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