Angelie M.

I'm available anytime and can start immediately. Let's start working! Have a great day to all! With 10 years of experience in the fields of Customer Service. I have handled Inbound and Outbound calls, emails, and live chat from clients in the US, UK, Asia, and AU. I have hands-on experience working with a CRM system to manage my tasks well. I am always willing to grab the opportunity in these respective fields and I want to build my career in it. I have been through training sessions and I have knowledge about customer services and soft skills. My fast typing skills range between 45-50 wpm which allows me to finish tasks at a given time. LOB's handled: -Telecommunications Company and ISP -Retail Banking -Transportation Services -Property Investments -Sales -Lead Generation -Lead Prospecting / Cold Calling -SMS Real Estate Marketing - Insurance Appointment Setting -Online Retail Store / E-commerce /Dropshipping stores (Sports uniform, cat accessories, herbal supplements, hair supplements, shoes, boots, masks, clothing) -Dispatch (cleanings services company, interpreting services, limousine) Professional Profile • Experienced in providing superior customer service on phone and in person. • Able to establish rapport, define, and solve problems. Highly trainable. • Highly organized and efficient. Able to prioritize and handle multiple tasks. • Proficient in Windows 10, Office, and internet research. • Team Player. Flexible and responsive. • Willingness to learn and develop. • Hands-on experience with CRM Softwares Experienced in SalesForce LimoAnywhere Magento Livechatinc Shopify HelpScout Gorgias ShipBob Shipwire Zendesk Rakuten Oberlo Printify Subivi Trello SuperAdmin Intercom Simplybook Formstack Reamaze Jobber [login to view URL] Slack 8x8 3cx Aircall CallHippo Lead Sherpa Batch Leads Stacker Zillow Call Rail Where2go Dialpad