anitjayakumar

Oceans 5 Infotel:- Prologue:- Welcome to our shores! Oceans5 is a leading specialist telemarketing company located in Bangalore in India, offering comprehensive telemarketing solutions to SME’s / FTSE’s across the U.K, the U.S, Australia and New Zealand. Our strategic expertise lies in delivering quality service within stipulated time scales, maximizing your business opportunities. Oceans5 Infotel has all the required ingredients of a professional Call Center, be it in-terms of Management, Finance, Infrastructure, Technology, Know-how, Talent, Cost-effective resources, Business network and Connectivity – to create that phenomenal positive impact to the Industry. At Oceans5, we have an edge over our competitors because of our total reliability, customer focus, and complete accountability to our clients’ requirements. You will find us charged with professionalism and motivated to excel in all our functions that are part of this inspiring field. Oceans5:- Oceans5 as a nascent company in the sphere of Call Centre operations relies on the clandestine clout of its directors. Oceans5 was established in the tail end of 2007, to help SME’s offering bureau style services at offshore prices. This enables companies with limited marketing budgets to create new sales and marketing opportunities effectively and efficiently. Oceans5 offering is aimed at giving impetus to the revenue generation process, enabling clients to increase their market share more quickly and all the more at a lower cost, that they could be employing in house sales people. So, if you are looking for reliable, professional, flexible, fast and low cost business opportunity, well drop your anchor steadfast here. Our offshore delivery strength is built on a robust, flexible and scalable IT-enabled platform and well-honed processes - stems from its ability to understand clients' service delivery requirements and provide customized solutions through a rapid and smooth transition to outsourced delivery. So, if you are looking to work on a win – win relationship, we have a solution to offer…. Call us now: - + 91- 98807-66996 or e-mail: INDUSRTY EXPERIENCE:- Management - Industry Experience: Voiced based services Non Voiced based services Outbound Inbound Appointment Setting Enquiry Lines Lead Generation Customer Support Data Transcription Market Research Technical Help Desk Audio Transcription Seminar Invites Audio Transcription Surveys List Cleansing Data / Name Capture Email Capture v Telecoms v Web Solutions v Business Coaching & Mentoring v Lead Generation v Mortgage v Financial Outsourcing v Data Cleansing v Leisure Solutions v Business Process Outsourcing v Seminar Bookings v Market Research & Survey v Utilities v Insurance v Publishing v Security Oceans5 as a formidable outsourcing business solution: v Are you launching a new product or service? v Do you want to increase your customer base? v Do you want to decrease your overhead cost and maximize your business growth potential? We at Oceans5 help you to attain and deliver all the above and much more services with a greater control at a cost effective price One of the main advantages of going with Oceans5 is that we hire the best personnel. That means right-off-the-bat you get a pool of highly qualified, well-trained and very often seasoned agents who know how to handle all different types of customer interaction scenarios. STAFF& TRAINING: Our work force is our strongest asset…. Oceans5 hires only high-quality, motivated workers who can make sound judgment calls when interacting with even the most difficult of customers. These agents not only have the basic skill sets needed to deal every type of interaction, they also have the ability to quickly grasp new concepts and tailor their interactions based on your specific business rules or general business philosophy. This is made possible through The company’s high quality training program, which involves role-playing exercises, peer tutoring, on-the-job-training and other successful training techniques. Agents get specific product and service training with skill specific modules including consultative sales training; gatekeeper techniques; customer service etiquette; vocal control and voice quality; effective listening skills; handling a difficult customer situation; rapport building; and more. All agents must pass a final skills certification exercise, assuring a customer’s telemarketing team is comprised of professional, knowledgeable and highly qualified personnel. In addition, agents must undergo a re-certification whenever a training module is changed or updated. As a result, Oceans5 personnel are able to make your customers feel confident and comfortable that they are dealing with a first class operation, which in turn leads to increased sales and improved customer loyalty. Influent not only trains its agents to ensure that they are on top of their game at all times, the telemarketing outsourcing company also employs a rigorous quality assurance process, with all sales digitally recorded and then verified, both voice and data. Which brings us to another advantage of going with a telemarketing outsourcing company: You get the very best and latest in communications technology. With Oceans5’s highly capable IT staff, the company is able to carefully match the appropriate technology with each client’s unique challenges. The result is technically advanced, yet tailored solutions for both inbound service and outbound telemarketing and sales. Influent, like many of the best telemarketing outsourcing companies, offers an all-IP networking architecture featuring the latest in predictive dialing technology coupled with a hosted switch solution that provides for flexible and secure data exchange. Perhaps! The real allure of a telemarketing outsourcing company lies in its ability to tailor its services to meet the specific needs of each client. Effective and reliable telemarketing outsourcing companies such as Influent take the time to meet with their clients and learn all about their business before going to contract – and before making contact with a client’s customers. In fact, this is so important to the telemarketing outsourcing company that its tagline is “Your Business is Our Language.” So the next time you’re in a bind and expecting the deluge of phone calls to start pouring in any minute, remember that there’s a very viable option for you out there: telemarketing outsourcing. With Oceans5, you’ll not only get the best agents and the best technology, you’ll also get a telemarketing outsourcing company that cares about your business. Value Preposition:- With regards to Data Cleansing, Appointment setting, Lead Generation, Mail Shot follow up’s, Oceans5 provides value through:- v Productive professional telemarketing services supplied by highly trained agents with concise accents. v Automated back end systems are in place to effectively manage data and track call backs etc. v Intelligent agents highly trained to a level where they can have business conversations and accurately procure data. v A management team available upon request to provide timely updates and ensure that campaigns are successful. v The provision of free, easy to understand reports. Real time reporting can also be supplied upon request. v The support of our skilled IT team who will deliver data in any format the client requires. v An independent quality team to check records and ensure accuracy. v The ability to listen to Oceans5’s working calls; in real time from clients own office in The U.K, The U.S, Australia & New Zealand. v Recorded voice files available on request. v With regards to e mail capture activity, we are totally convinced of the quality of delivery and offer a unique guarantee. In the event of an e mail 'bounce back', this will be rechecked without charge. v Details of appointments made during an appointment setting campaign are sent daily to the client by means of a mail merged word document and in MS Excel format. This enables a client to import the information into their CRM. SERVICES: Our services can be used for various business segments to serve the purpose -- lesser overheads, more investments, enhanced information and knowledge support and surplus revenue. • Telemarketing • Appointment fixing • Customer satisfaction surveys • Credit card verification solutions • Outsourcing program notice • Advertising and brand management solutions • Follow-up calls and mailers • Business correspondence assistance Vision:- To establish and sustain enviable quality standards in the realm of Call centers. Mission: Our mission is to focus onto delivering quality on time and every time. BPO Services are usually tainted with serious quality issues when delivered on time. It calls for a concerted effort to adhere to deadlines while remaining focused onto the stringent quality measures. Oceans5 Infotel has evolved into the current position by the virtue of highly focused business policies, adopting modern tools & management techniques and through policies for retention of talented human resources. Being an “Equal-Opportunity-Employer”, Oceans5 Infotel attracts the best of the workforce from the city and far. We will provide you one of the best work environments in the industry, and also set you on a career path that’s solely driven by your own efforts, talent, and dedication. Our compensation package is one of the best in the industry meant to draw, reward, and retain the best talent in our company. Outbound Services:- • Direct Marketing Campaigns • Selling Services/Policies • Up-selling & Cross-selling • Prospecting & Lead Generation • Appointment Setting • Data Cleansing • Market Research . Product Promotion Inbound Services:- • Customer Support • Technical Support . Order taking . Inquiry Handling Value Preposition:- With regards to Data Cleansing, Appointment setting, Lead Generation, Mail Shot follow up’s, Oceans5 provides value through:- • Productive professional telemarketing services supplied by highly trained agents with concise accents. • Automated back end systems are in place to effectively manage data and track call backs etc. • Intelligent agents highly trained to a level where they can have business conversations and accurately procure data. • A management team available upon request to provide timely updates and ensure that campaigns are successful. • The provision of free, easy to understand reports. Real time reporting can also be supplied upon request. • The support of our skilled IT team who will deliver data in any format the client requires. • An independent quality team to check records and ensure accuracy. • The ability to listen to Oceans5’s working calls; in real time from clients own office in the U.S, the U.K, Australia & New Zealand. • Recorded voice files available on request. • With regards to e mail capture activity, we are totally convinced of the quality of delivery and offer a unique guarantee. In the event of an e mail 'bounce back', this will be rechecked without charge. This enables a client to import the information into their CRM. Our team of professionals comprise of highly qualified Call Center Professionals. From our offshore facility located in Bangalore, India, Our offshore development capabilities allow us to deliver great value to our clients. Furthermore, our emphasis on quality and on Cost-effective Business Solutions would provide reliable, timely services making us the preferred choice of our clients. At Oceans5, we have an edge over our competitors because of our total reliability, customer focus, and complete accountability to our clients’ requirements. You will find us charged with professionalism and motivated to excel in all our functions that are part of this inspiring field. Good composition consumes a lot of dedicated effort and technology. We have an abundant supply of both. Our team gives it all it takes so that the output in the end looks humdinger. We strive to achieve appreciation from our customers. Nothing less will suffice because we believe that a client’s admiration for our work is the best remuneration that we can possibly get. Oeans5 offers a state of art Call Center facility with latest technology and competent personnel, ensuring cost effective solution to meet the inbound and outbound calling requirements. We provide round the clock services and support to our clients and ensure that you reach your customer anywhere and everywhere, anytime and every time. We provide extensive training for the call center agents on the accent and telephone handling skills. Our training covers Accent and conversation skills, Call center etiquette, Internet skills, Sales skills and Technical skills. Management Team at Oceans5:- Oceans5 as a company could be nascent in its Call Center Operations. However the clandestine clout of Oceans5 lies with its promoters. Anit Jayakumar Director:-Operations & Training Anit Jayakumar (a) Alan Adams, a flamboyant cadre in the realm of Relationship Management strongly abides by the motto” Virtues n Arduous”. Smitten by the Call Center bug way back in 2000, Anit started his Call Center career as an entry level Customer support representative with DSQ software (Antarix), well! From then on there was no turning back. Eight Years in the realm and he still relishes every minute of it. Anit has held several Senior Management positions with companies like DSQ, Softlogic Systems and Origin Call Center. Anit has handled different processes during his tenure as Call Center Manager. His has hands-on expertise in handling outbound operations in the following arena: Leisure concepts, financial services (Mortgage, Credit card) and Telecommunication services spread across the U.S, the U.K, Australia & New Zealand. Backed by a Masters degree in Business Administration from the University of Lincolnshire and Humberside (Hull) U.K, Anit’s domain has been the threshold of operations and training. The tagline of his life has been “An ounce of doing is worth a ton of Talking” Technology has been the key buzz word ever since the modern era has took the reins of the world; it has paved way for several inventions and innovations to happen in a big way. Alas! This would not have been possible had it not been for the six letter word: - Energy. “S” an angel synchronizing with energy has caused a paradigm shift and redefined the word: - Synergy. Well! It’s this phenomenal word Synergy that keeps Oceans5 at the helm of its Operations. Vijay Nirmal (a) John Mason:- Director: - Operations & Business Development Vijay, a confident esoteric go-getter always willing to notch up to the pinnacle in life. Eight years of outbound call center management with consistently increasing responsibilities in Process and personnel management, staff development, strategic planning, recruiting and retention training and development, program development and implementation account management and client management. Proven ability to effectively run a large sales oriented organization and consistently achieve and surpass client goals, plus effective communication and interpersonal skills. Driven to attain high levels of performance through self-motivation, vision, goal setting, confidence and determination to succeed. Vijay’s main domain has been the U.K and Australian market. Vijay has been awarded as the Best Accounts Manager from Infotronics for two consecutives years. Well! An interesting twist to the tale ….Anit and Vijay happen to be “brothers in arms”. Vijay happens to be the elder sibling (Identical Twins) Smitten by the Call Center bug way back in 2000, Vijay Nirmal started his Call Center career as an entry level Customer support representative with DSQ software (Antarix), Vijay has been working as Senior Account Manager with Infotronics [login to view URL], one of the leading call centers in Chennai before taking a plunge into directorship with Oceans5. Backed by a Masters degree in Business Administration from the University of Lincolnshire and Humberside (Hull) U.K, Vijay Nirmal’s domain has been the threshold of Vendor Management & Operational Management. Oceans5 as a formidable outsourcing business solution:- Is your company introducing a new product, but you’re worried you don’t have enough customer service representatives to adequately provide customer support? Have you recently launched a massive direct response campaign, but you’re afraid that your call center just isn’t up to the task? Did your company recently have a product recall or some other problem that resulted in a massive influx of calls and a disruption in your normal business routine? Let’s face it, it’s hard to quickly and efficiently ramp up the number of agents and add new workstations to your call center overnight. That’s why companies are no longer shy about going to contract with the telemarketing outsourcing professionals. There are many advantages to telemarketing outsourcing, not the least of which is that it lifts the burden of worrying about scalability and enables you to concentrate on your core business. “Telemarketing Outsourcing from Oceans5 Lets You Concentrate on Your Core Business” With us, you get quality - on time, every time. Experience the difference in outsourcing. Strategically positioned in Bangalore(Karnataka), India, Oceans5 INFOTEL has all the required ingredients of an awesome Call center – Management, Finance, Infrastructure, Technology, Know-how, Talent, Cost-effective resources, Business network and Connectivity – to create that positive impact in the industry. We offer a full suite of services and solutions to meet all of your telemarketing outsourcing needs. Whether you are looking to outsource outbound telemarketing services or inbound call center services. Our services can be readily adapted to meet your specific business objectives. Not only does Oceans5 have the professional staff you need to handle the unexpected (or expected), it also offers the advanced technology, tools and capabilities to carry out your goals efficiently and cost-effectively -- and keep your customers happy and loyal. In general, today’s telemarketing outsourcing companies offer far better services than they did a few years ago. That’s because they have learned that in order to succeed, they have to deliver services that are at least as good, if not better, than those already offered by their clients. Companies that offer telemarketing outsourcing have to run their operations supremely well, simply because they’re in the business of providing top notch sales and customer service – that’s what they do, their reason for being. Telemarketing outsourcing companies which run shoddy operations tend to not last long, simply because telemarketing outsourcing is very much a word of mouth business. Usually if a client finds that the telemarketing outsourcing company it hired actually hurting its business more than it helped, it not only spells the end of the relationship but also means the loss of several more potential customers. One of the main advantages of going with a telemarketing outsourcing company is that they’re experts at hiring qualified agents. That means right-off-the-bat you get a pool of highly qualified, well-trained and very often seasoned agents who know how to handle all different types of customer interaction scenarios. Oceans5 hires only high-quality, motivated workers who can make sound judgment calls when interacting with even the most difficult of customers. These agents not only have the basic skill sets needed to deal every type of interaction, they also have the ability to quickly grasp new concepts and tailor their interactions based on your specific business rules or general business philosophy. This is made possible through the company’s high quality training program, which involves role-playing exercises, peer tutoring, on-the-job-training and other successful training techniques. Agents get specific product and service training with skill specific modules including consultative sales training; gatekeeper techniques; customer service etiquette; vocal control and voice quality; effective listening skills; handling a difficult customer situation; rapport building; and more. All agents must pass a final skills certification exercise, assuring a customer’s telemarketing team is comprised of professional, knowledgeable and highly qualified personnel. In addition, agents must undergo a re-certification whenever a training module is changed or updated. As a result, Oceans5 personnel are able to make your customers feel confident and comfortable that they are dealing with a first class operation, which in turn leads to increased sales and improved customer loyalty. Influent not only trains its agents to ensure that they are on top of their game at all times, the telemarketing outsourcing company also employs a rigorous quality assurance process, with all sales digitally recorded and then verified, both voice and data. Which brings us to another advantage of going with a telemarketing outsourcing company: You get the very best and latest in communications technology. With Oceans5’s highly capable IT staff, the company is able to carefully match the appropriate technology with each client’s unique challenges. The result is technically advanced, yet tailored solutions for both inbound service and outbound telemarketing and sales. Perhaps the real allure of a telemarketing outsourcing company lies in its ability to tailor its services to meet the specific needs of each client. Effective and reliable telemarketing outsourcing companies such as Influent take the time to meet with their clients and learn all about their business before going to contract – and before making contact with a client’s customers. In fact, this is so important to the telemarketing outsourcing company that its tagline is “Your Business is Our Language.” Our team of professionals comprise of highly qualified Call Center Professionals. From our offshore facility located in Bangalore, India, Our offshore development capabilities allow us to deliver great value to our clients. Furthermore, our emphasis on quality and on Cost-effective Business Solutions would provide reliable, timely services making us the preferred choice of our clients. At Oceans5, we have an edge over our competitors because of our total reliability, customer focus, and complete accountability to our clients’ requirements. You will find us charged with professionalism and motivated to excel in all our functions that are part of this inspiring field. Oceans5 currently operates on a turn key basis; we adhere to the phenomenal marketing mantra: “To Grow Big Start Small” Technology:- Infrastructure:- 1. 200 seats 3 shift dial capacity 2. 14mbps Dedicated bandwidth 3. 1:1 line redundancy 4. Dell quad core quad xeon servers (10 Numbers) 5. Dell Desktops with environment friendly LCD monitors 6. 3 Layer Sound proofed facility 7. Complete Nortel internal Networking 8. Cisco 4000 series Routers 9. Concerto Aspect Predictive Dialer 10. 98.9 % AMD rate 11. Blended dialer with inbound & outbound capabilities 12. 124kva UPS backup for power failure 13. 124kva Generator backup 14. All Cisco managed switches 15. Live Barge facility for all clients anywhere in the world 16. Highly accurate MIS reporting 17. .Dedicated T1 internet bandwidth. BPO Services are usually tainted with serious quality issues when delivered on time. It calls for a concerted effort to adhere to deadlines while remaining focused onto the stringent quality measures. Oceans5 Infotel has evolved into the current position by the virtue of highly focused business policies, adopting modern tools & management techniques and through policies for retention of talented human resources. Being an “Equal-Opportunity-Employer”, Oceans5 Infotel attracts the best of the workforce from the city and far. We will provide you one of the best work environments in the industry, and also set you on a career path that’s solely driven by your own efforts, talent, and dedication. Our compensation package is one of the best in the industry meant to draw, reward, and retain the best talent in our company. Feedback:- Oceans5 Infotel treats your opinion with the utmost importance and confidentiality it deserves. We would love to hear from our valued clients and employees alike. In the unlikely event of any discomfort with any of our dealings, methodology or process, please do not hesitate to e-mail us without losing any time. You certainly would be doing us a favor even by criticizing us. We are committed to treating all your feedbacks as positive criticism. …………………………………………………………………………..