Ankush S.

To provide a professional Tier-2/Tier-3 Technical support. • Perform manual backup of servers and restoration from server backup located on Amazon Web Cloud. • Work as Linux Administrator, and follow some certain commands given by organization. • Troubleshooting on Amazon AWS Cloud Servers (EC2), VoIP Networks, SIP ALG • Maintenance of Linux servers created on Amazon Web cloud, and rectifies the alert (Cloud Monitor, SCS alarms) for servers. • Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs • Using Putty, Cygwin Linux terminals, and WireShark Packet analyzing tool for network management and detecting errors • Maintaining SLA for Internal as well external Customers and provide updates as needed to the customer in order to meet performance objectives • To monitor systems, customer networks and products, and deal with alerts and events as appropriat

I joined on position Technical Support Associate, and got promoted as Senior Technical Support Associate within the time frame of promotion. I have always achieved my personal targets, and help others to achieve theirs. I have received star of month award many awards, and chosen for Six Sigma training as they saw team leader capabilities in me. I even worked as temporary Team leader for new teams on the floor.