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@anwilliams
Member since October, 2007
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Williams DocuPrep

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My professional background is in customer service, customer support, general office, typesetting, printing and publishing. I am an easy to work with people-person who thrives on helping others. For the past 6 years I have been doing freelance administrative and customer service, book editing and book formatting for small businesses and self-publishing authors. The knowledge I’ve gained in various industries has provided me experience in a wide array of tasks which include bookkeeping, appointment setting, and customer support and vendor relationships. I am accustomed to providing dependable, accurate, and timely work and I am confident that I can be a valuable asset to your business. I am ready to put my skill and experience to work for you to help you reach your goal. I welcome the opportunity to learn your company procedures, and becoming an integral part of your team.
$15 USD/hr
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Experiência

Freelancer

Jan 2008

DARLIN PUBLISHING, Author Assistant Perform duties which include book editing, blog content writing, book writing assistance, schedule speaking engagements, and other duties as assigned. LINDA J. MCCOY, Author Assistant Perform duties which include website design and maintenance, book editing and formatting, coordinate book printing, blog content writing, schedule speaking engagements, book writing assistance and other duties as assigned. SHINE BRIGHTER DETAIL, Virtual Ass

Support Analyst 1

Nov 2007 - Dec 2011 (4 years)

My responsibilities include implementing new direct deposit customers. Updated customer records and banking information and issued credit increases. Performed troubleshooting for client synching issues and handled customer complaints/questions on fees, charges and issue credits when applicable. I escalated unresolved client issues with all pertinent information to appropriate resources (including supervisor if warranted) and monitored my escalations until issue was been resolved. Document each client intera

Customer Service Representative

Feb 2004 - Nov 2007 (3 years)

I made corrections and alterations to approximately 50 - 75 medical transcription per day utilizing HITS and HSOL software. I also added new physicians to the Dictaphone database. Minor troubleshooting Microsoft Windows platforms (Win95-XP) and escalated problems to technical support when necessary. Retrieved and restored medical records utilizing DOS squeals and other duties as necessary.

Closeout Auditor

Nov 1999 - Jan 2004 (4 years)

I was responsible for reviewing third-party invoices for accuracy and format with special attention to vendor, branch and department codes, ensuring compliance according to customer and company guidelines for 10 vendors that averaged 600-1800 invoices per account. Once review was completed I prepared billing and payment request and detailed weekly reports of all invoices processed and forwarded to customer and department director.

Typesetter

Mar 1995 - Feb 1999 (3 years)

Duties included pagination and typesetting of SEC filings. Utilized Bowne Integrated Typesetting System to typeset, format and alter converted or proofed pages according to specific style and client instructions.

Typesetter

Apr 1992 - Jan 1996 (3 years)

I was responsible for typesetting, layout, and proofreading of business cards, letterhead, envelopes, and other stationery, with a 24-hour turnaround on most items. I also scanned logos and other camera-ready copy for page layout, as well as using photo grids to check alignment and placement for plate shooting. Also responsible for shooting plates and all other pre-press preparation for press operators. I used PageMaker 5.0, Adobe Photoshop, Umax flatbed scanner and Itek Platemaker. I also performed custome

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