## BIO
***Executive Profile***
I have accepted the position as Assistant General Manager for Costco Wholesale who Oversees and direct
administrative dept, the cashiers, merchandising, and Receiving. I also Developed and Coached giving direction to
the management, and entry level management team. Make recommendations on hiring and terminations, create
budgets, sales, and productivity figures. Provide excellent courteous member service. Respond to members
complaints and compliments. Observe employee's paperwork and performance to ensure that proper produres are
being followed. Implements and uphold safety and sercurity procedures. Assist in any department as necessary.
***Career Achievements***
h Increase bottom line P&L
h Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.
h Effective management, technical, and supervisory skills.
h Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
h Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
h Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
h Work well as a team member or independently.
h Met or exceeded all performance goals to date.
h Resourceful, energetic, competent, multi-task and results-oriented.
h Public speaking and presentation experience.
h Spearheaded and successfully implemented ongoing recruitment program to hire and effectively train all
personnel.
h Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
h Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
h Mediation and problem solving skills.
h Increased productivity for the finance department and without losing profitability.
h An evaluated, developed and reviewed national and local Health program based on regional community needs
assessments.
h Received the best improved damaged and destroy for year 2010 (Best D&D) award for highest revenues and
earnings in 1997.
h Directed customer relations, sales promotions, supplies ordering and equipment maintenance. Hired, trained and
scheduled staff.
h Fast-tracked employee communications by ensuring transparency through regular progress updates. Set
expectations for staff to aim towards a smooth transition.
h Brokered win-win agreements among multiple lines of business, including high-level representatives of licensees,
both internationally and domestically.
h Drove strong and sustained profit improvements by controlling costs, and steering stable departmental
operations with high employee retention rates
h Effectively employ proactive management and problem resolution techniques.
h Managed team of up to 200 employees. Met cost and yield targets while ensuring high-volume manufacture (at
internal and external sources) of new product.
h Slashed overhead costs by 30%.
h Supervised and monitored the work activities of subordinates and staff.
h Brought office into compliance very successfully by training staff and implementing policies and procedures, and
service standards.
***Qualification Highlights***
h Hosted weekly inter-departmental gatherings to foster communications across business units.
h Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing
errors.
h Scheduled regular staff training to enhance product knowledge, improving customer service.
h Conducted personalized tours for new employees as part of the orientation program.
h Oversaw transition to new productivity tool that significantly increased accuracy of schedules and reduced
h eRrerocersiv. ed numerous accolades and letters of appreciation from customers and visitors.
h Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low
value" claims, which resulted in improved customer service.
h Plan, direct, supervise, and evaluate workflow processes, ensuring highest levels of customer service, accuracy,
and time compliance.
h Enthusiastically represented the company by professionally greeting visitors.
h Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other
computerized equipment within the store.
h Developed financial reports and presented results to management, which enabled management to make sound
business decisions based on accurate financial position of the company.
h Streamlined business processes within the office, which significantly increased operational efficiency levels.
h Provided a high level of customer service and client relations based on outstanding communication and
interpersonal skills.
h Reputed as a competent trouble-shooter; customers were prepared to wait in line for a considerable time confident
that issues would be thoroughly investigated and resolved.
h Produced technically accurate, powerful budget presentations that graphically interpreted and presented data at
monthly, quarterly, half-yearly, and yearly increments.
h Established and maintain effective business relationships with external and internal customers, improving
communication between customers and company.
h Resolved numerous business functions on a day-to-day basis; including customer enquiries, information
requests, invoicing, and stock control.
h Independently researched, responded to and followed up on requests from management personnel.
h Utilized skills in MS Excel, creating spreadsheets to effectively track job site costs.
h Priced items and rotated stock by bringing old stock forward on shelves during quieter times.
h Processed and received customer payments for goods by cash providing correct change as required.
h Advised customers on the location, selection, price, and use of goods available from the store, with the aim of
encouraging them to buy and to return to buy in the future.
***Professional Background***
Assistant General Manager 2008 to 2011
*Costco* Middleton, Wisconsin
Oversaw and directed administration, frontend dept. and other areas. Counseled train and manage Supervisor and
management staff. Engaged in the hiring and termination process. Constructed and reviewed budgets, sales, and
productivity figures. Rendered courteous customer service.
h Interviewed and evaluated personnel
h Planned and organized numerous programs
h Modified time lines and work schedul
