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Write 50 meanings for a Spanish dictionary -- 3
“Thank you for writing Spanish dictionary meanings, great job!”pimnl há 2 anos
Write 50 meanings for a Spanish dictionary
“Thank you very much for writing so many meanings!”pimnl há 4 anos
Data Entry reposting 3 - repost
“very pleased with the work completed and the communication and understanding!”Omegaweapon há 4 anos
“She did a great job. Kept me informed about the status and delivered on time. Absolutely hire again,”mno1999 há 4 anos
“Great service, prompt work and good communication”nickyoungson há 4 anos
Project for freelancer argoutsourcing
“Great freelancer - would highly recommend and will be using again”nickyoungson há 5 anos
Quality and training coordinatorOct 2011 - Mar 2015 (3 years)
Managed quality and training teams (indirectly for Claro and Speedy companies). As Quality and training Coordinator, was responsible to create and implement strategies that allowed customer to achieve projected goals. Implemented quality programs to ensure client’s improved performance. Planned and implemented training programs related to key positions. Negotiated and implemented a strategic quality plan in junction with the client. Created general training plans and improved trainer’s performance.
Quality and Training AnalystJan 2007 - Oct 2011 (4 years)
Quality analyst for Kodak, Capital One, Tracfone Wireless and Tarjeta Naranja. As a quality analyst, was responsible for evaluating customer service transactions analyzing the results of monitoring generating reporting metrics evolving situation of each team developing quality content implementing quality campaigns Preparing Assessment Material and update critical information for service.
Customer service representativeDec 2005 - Dec 2007 (2 years)
Handle customer inquiries, complains, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
SecretaryDec 2000 - Nov 2005 (4 years)
Responsible for ensuring that the highest standards of administrative processes & company governance are both promoted and maintained, so that the business operates efficiently Responsible for all company secretarial functions, duties and responsibilities. Organizing, preparing agendas for, and taking minutes of board meetings. Dealing with correspondence. Developing & implementing admin policies & procedures to improve efficiency. Involved in the creation of customers list Reporting in a timely & accurate manner on company procedures & developments. Manage bank account, payroll and payments to suppliers.
Customer service representativeJun 1999 - Oct 2000 (1 year)
Serves customers by providing product and service information; resolving product and service problems. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential r services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Perito Mercantil1988 - 1992 (4 years)
Problem Solving Techniques (2013)Telefonica Argentina
Consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems
Train the Trainers (2012)Universidad siglo 21
Gain a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation, and Performance & Evaluation.
US English Level 195%
UK English 175%
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