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@argoutsourcing
Bandeira de Argentina Mendiolaza, Argentina
Membro desde 1 de abril de 2013
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argoutsourcing

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I provide with top notch web development including PHP & MySQL. I also provide with native English to Spanish translations, and data entry/data processing. Very detail oriented. Excellent HTML/CSS coding. Excellent Javascript, jQuery, AJAX, DHTML skills. Click to edit summaryo -More than 8 years of experience in Customer Service industry specialized in Leading Quality Assurance and Training teams. -Led and integrated regional quality and training teams working for international companies. -Delivered high levels of quality and training results for national and international projects.
$10 USD/hr
6 comentários
2.9
  • 100%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 50%Taxa de Recontratação

Portfólio

Comentários recentes

Experiência

Quality and training coordinator

Oct 2011 - Mar 2015 (3 years)

Managed quality and training teams (indirectly for Claro and Speedy companies). As Quality and training Coordinator, was responsible to create and implement strategies that allowed customer to achieve projected goals. Implemented quality programs to ensure client’s improved performance. Planned and implemented training programs related to key positions. Negotiated and implemented a strategic quality plan in junction with the client. Created general training plans and improved trainer’s performance.

Quality and Training Analyst

Jan 2007 - Oct 2011 (4 years)

Quality analyst for Kodak, Capital One, Tracfone Wireless and Tarjeta Naranja. As a quality analyst, was responsible for  evaluating customer service transactions  analyzing the results of monitoring  generating reporting metrics evolving situation of each team  developing quality content  implementing quality campaigns  Preparing Assessment Material and update critical information for service.

Customer service representative

Dec 2005 - Dec 2007 (2 years)

Handle customer inquiries, complains, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Secretary

Dec 2000 - Nov 2005 (4 years)

Responsible for ensuring that the highest standards of administrative processes & company governance are both promoted and maintained, so that the business operates efficiently Responsible for all company secretarial functions, duties and responsibilities. Organizing, preparing agendas for, and taking minutes of board meetings. Dealing with correspondence. Developing & implementing admin policies & procedures to improve efficiency. Involved in the creation of customers list Reporting in a timely & accurate manner on company procedures & developments. Manage bank account, payroll and payments to suppliers.

Customer service representative

Jun 1999 - Oct 2000 (1 year)

Serves customers by providing product and service information; resolving product and service problems. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential r services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Educação

Perito Mercantil

1988 - 1992 (4 years)

Qualificações

Problem Solving Techniques (2013)

Telefonica Argentina

Consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems

Train the Trainers (2012)

Universidad siglo 21

Gain a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation, and Performance & Evaluation.

Certificações

  • US English Level 1
    95%
  • Numeracy 1
    88%
  • UK English 1
    75%

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