Borta C.

Passionate ML Engineer, Linux System Administrator and IT Operations Manager with an Open Source background. Using Vertex AI, GCP, Tensorflow, Linux technical knowledge, ITIL 4, Agile, Safe Scrum Master and soft skills to keep applications running and customers happy.

Project Manager and Tech Lead for the divestiture of 2 Visma divisions, comprised from almost 30 companies, and more than 2000 employees situated in multiple countries. Built the Technical Project structure, plan and roadmap to ensure successful split and formation of the new standalone companies, in an Agile manner. Managed resources, people, knowledge, timelines, external consultants, TSAs, expectations, conflicts across multiple inter-dependent project streams .

Working directly with the CIO to identify and mitigate IT Operational and Infrastructure related risks. Performed risk assessments related to areas like Infrastructure, Architecture, Service and Data Protection, Security and Access Management, Event Management, Patching, Training and certifications, Licensing, Employee and Customer satisfaction (NPS,ENPS), Geopolical factors (UKR war).

Worked closely with the customers to ensure best in class support. Gained client’s trust, worked in a challenging multicultural environment (IN/ES/NL/RO), had a big contribution in migrating the project from IN to EU. Performed Continuous Service Improvement, ensuring customer satisfaction, knowledge transfer and gap bridging, risk mitigation, increasing system stability, optimizing performance and lowering costs for the customers, helped define and refine service request management, etc

Establishing the first 24/7 onsite Operation Center team in the company and managing day to day operations: recruitment, designing and providing team training, establishing the team’s control room, scrum meetings, team schedules, capacity planning, backlog management and prioritization, KPIs, responsible to ensure proper service delivery to customers, personnel evaluations, etc.

Providing technical expertise in onboarding new customers and applications. Designed, implemented and used "IT OPS operational Requirements", a procedure for assessing customer needs from an operational point of view. Collected information like Technical description, Usage, Availability, Security, Backup/Restore, Maintainability and Monitoring, Management, Ergonomy Used for capacity planing, identifying blockers, competence gaps, legal issues, OLAs, KPIs, required certifications etc.

Part of a team of system administrators responsible for designing, creating, implementing and maintaining various solutions for different customers. Glassfish clusters, Mariadb Galera clusters, Logging solutions(with Logstash, Graylog and Elasticsearch), Pound and Netscaler balancers,Weblogic servers, Apache, Automation via Chef and Puppet, many other technologies.