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@bernholgado
Bandeira de Philippines Valenzuela City, Philippines
Membro desde 3 de janeiro de 2018
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bernholgado

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I am enthusiastic, patience, determined, hardworking and fast learner individual who has over 9 years of experience giving professional, efficient and high quality service to banking, telecommunication and dyeing company. I am skilled in communication with clients over the phone(collection) and even assisting them in person(queries and sales-telecommunication). I have experiences in using company's database and still eager to learn new tools to get the job well done. I meet deadlines and don't make promises I can't keep. I'm a team player but can work alone if needed. I look forward working with you in providing excellent customer service and anything else that you may need help with. Currently seeking a position that will utilize all skills, abilities and areas of expertise as follows: *Software savvy *Stock record management *Sales *Customer complaint resolution *Collection *Administrative tasks *MS Office proficient *Basic photo editing *Customer service
$6 USD/hr
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Experiência

Sales Admin Assistant

May 2019

Move leads from old system to new web core (Leadsquared)

Virtual Assistant

May 2019

-Transferring orders from Magento to Sales Sheets -Preparing Packing list report -Checking client’s PI vs company’s record order -Printing of invoices

Company Concessionaire (Owner)

Dec 2016 - Jul 2018 (1 year)

• Responsible for daily cash balance and paying daily expenses. • Order, organize and store all supplies for concession. • Review/revise concession menu and establish prices. • Maintain high sanitation/hygiene expectations that will meet or exceed standards; including dish washing, sweeping and washing floors, counters, cooking equipment and appliances. • Prepare and sell service food items to customers.

Customer Solutions Officer

Jul 2013 - Nov 2016 (3 years)

• Simulates the role of Wireless Center Front Liner. • Records all transactions. • Forecasting and liquidation of stocks. • Takes full responsibility for relevant customer complaints, queries and request. • Process end-to-end handling of subscriber’s request.

Customer Assistance Representative

Mar 2006 - Jan 2011 (4 years)

• Perform collection efforts through call outs: record collection efforts made for each account. • Initiate account maintenance by preparing and recording requests for reversals, payment transfers, card reactivation and blocking, updating cardholder information. • Process cardholder requests within customer turnaround time. • Endorses accounts for skip tracing and collection follow up. • Negotiate payment arrangement schemes with cardholders.

ATM Assistant

Aug 2005 - Jan 2006 (5 months)

• Cancelling, activating and changing credit limits of store cards of clients. • Making clearances for employees that filed their resignation.

Educação

Bachelor in Banking and Finance

2001 - 2005 (4 years)

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