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RYAN BOUDINOT Professional Experience GODDARD COLLEGE, Port Townsend, WA Faculty Advisor, 07-07 to present Faculty for Goddard's Master of Fine Arts low-residency program, specializing in fiction. Attend twice-yearly, week-long residencies in Port Townsend, and communicate with 5-8 students remotely the rest of the year. Responsible for advising students pursuing their MFA degrees, including critiquing creative and critical work and developing reading lists and other writing assignments. [login to view URL], Seattle, WA Editor, DVD, 09-04 to 06-07 Developed, created, scheduled, and measured the performance of content featured in [login to view URL]'s DVD store, including streaming video and audio interviews, reviews, features, and Amazon Daily blog postings. Primary editorial point of contact for a number of movie studios, including 20th Century Fox, The Criterion Collection, Image Entertainment, Lions Gate, Sony Wonder, and Vivendi. Primary point of contact for art house, international, and music performance DVDs. Co-managed a stable of freelance reviewers, assigning reviews, tracking budget, and providing editorial guidance. Created and measured the performance of e-mail marketing campaigns. Interviewed actors, directors, and other artists via phone, video, and audio. Redesigned Bargain Books store. Served as editorial consultant for Amazon Prime subscription shipping program. Editor, Customer Service Knowledge Management, 06/04-09/04 (contract) Edited and managed content on [login to view URL]'s intranet serving the needs of customer service representatives worldwide. Wrote and edited standardized text included in e-mail responses to [login to view URL] customers. APEX ONLINE LEARNING, Bellevue, WA Manager of Support and Customer Accounts, 04/03 to 01/04 Managed Support and Account Management teams of online secondary school curriculum provider specializing in Advanced Placement courseware. At peak managed 12 direct reports. Developed database systems and processes to facilitate communication among State and Field Sales teams, Enrollment Marketing, Support, and Account Management. Developed policies for implementation of state and school district contracts. Traveled to state-level organizations to collaborate on policies and implementation plans. Assisted in training new sales representatives. Support Manager, 09/01 to 04/03 Managed a team of 4-7 in-house representatives and an outsourced call center. Customized and managed customer relationship management database. Effectively eliminated need for outsourced call center and brought all functions in-house, reducing costs and improving customer experience. Hired, trained, and managed employees up to and including performance improvement plans and termination. Performed cost/benefit analyses on phone and email management systems and presented findings to Executive team, who followed recommendations. Established training curriculum, productivity guidelines, and numerous processes and policies to manage email, phone, and fax contacts with users of online learning courseware. [login to view URL], Bellevue, WA Email Communications Editor, 05/00 to 01/01 Responsible for all email produced by [login to view URL], including auto-email, eMedAlert product recall messages, marketing newsletters, and Customer Care communications. Worked with Editorial, IT, Marketing, Merchandising, Pharmacy, and Customer Care departments to ensure overall consistency and quality of messaging. Edited online content and print media promotional material. [login to view URL], Seattle, WA Customer Communications Administrator, 09/99 to 04/00 Edited and managed communications for 200+ Customer Service representatives for [login to view URL] Auctions and zShops, [login to view URL], Bibliofind, LiveBid, and MusicFile. Personally wrote and/or edited 369 standard responses, and established style guidelines. Administered portion of [login to view URL]'s intranet, which included 58 users with write permissions, 20 subdirectories, and over 1000 individual files. Interviewed authors and wrote book and DVD reviews for the Editorial department. Tier 2 Customer Service Representative, 03/98 to 09/99 Joined the Customer Service department of [login to view URL] when it was only an online bookstore, providing email and phone support throughout the launch of every product line during this period of rapid expansion. Contract Positions OVERLAKE WRITERS' SYMPOSIUM, Redmond, WA Visiting writer to Overlake School, 03/07 MICROSOFT, Redmond, WA Content Editor, Worldwide Operations, 08/01 to 09/01 EDUCATION UNLIMITED, Berkeley, CA Essay Writing Instructor, 08/01 Taught college admissions essay writing to students at College Prep Camp held at Stanford University Education BENNINGTON COLLEGE, Bennington, VT Master of Fine Arts, Creative Writing, 01/99 Studied with authors Rick Moody (The Ice Storm), Amy Hempel (Tumble Home), Askold Melnyczuk (What is Told) and Maria Flook (My Sister Life), writing a 200-page collection of short stories as my thesis. THE EVERGREEN STATE COLLEGE, Olympia, WA Bachelor of Arts, Creative Writing, 06/95 Areas of study: Fiction Writing, Media Theory, Semiotics, History of Media, Postmodern Global Fiction, American History, and Western Philosophy Honors and Awards STRANGER GENIUS AWARDS 2004, "Writer to Watch" CORPORATION OF YADDO, Saratoga Springs, NY 02/01 to 03/01 Recipient of the Vera Rubin residency, an all-expense paid grant for writers at the Yaddo artist colony Computer Proficiency • XML and HTML • [login to view URL] proprietary content production tools • CRM databases, including managing multiple clients, customizing and generating reports, and managing middleware and upgrades • MS Applications including Outlook, Word, Excel, PowerPoint • Nortel Symposium Express Call Distribution Network, including implementing and maintaining Graphic Real Time Displays, designing skill-based routing, and customizing Crystal reports • UNIX, Mac, and Windows operating systems
$45 USD/hr
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