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EXPLORE
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$6 USD / Hour
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Philippines (7:52 AM)
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Joined on March 4, 2008
$6 USD / Hour
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My long term experience in the Business Process Outsource service industry have help me developed numerous skills in Administration, Data Entry and technical support tasks. With appropriateness,strong & honest work ethic, attention to detail and highly professional approach I can deliver any project to the highest standard keeping to all deadlines.
No reviews to see here!
Experience
Teleperformance
May, 2012 - Present
•
14 years, 2 months
Supervisor
Feb, 2014 - Present
•
12 years, 5 months
Supervisor Time Warner Cable February 2014 - present Manages 14-16 team members Keep track of attendance, performance and production reviews Analyzes agents performance and develops action plan to help bridge gaps Performs consistent and affective coaching sessions to address performance gaps Implements TOPS as a tool to maintain/increase performance
Relationship Manager
Sep, 2012 - Jan, 2014
•
1 year, 4 months
Barclay Card Relationship Manager September 2012 - January 2014 Handle credit card transactions, answer inquiries and address disputes. Sell additional services
Supervisor
May, 2012 - Aug, 2012
•
3 months
Flex Supervisor Adobe May 2012-August 2012 Analyzes agents performance and develops action plan to bridge gaps Performs consistent and effective coaching sessions to address performance gaps Implements TOPS as a tool to maintain/increase performance
May, 2012 - Present
•
14 years, 2 months
Teleperformance
Jul, 2008 - Apr, 2010
•
1 year, 9 months
Technical Support
Mar, 2010 - Apr, 2010
•
1 month
Adobe Techncial Support ( March 2010 – April 2010) Certified Acrobat and Install Specialist Provide product support to customer and partners via email/phone, including software installation, activation and upgrade issues. Troubleshoot technical problems reported by customers .
Technical Support
Jul, 2008 - Mar, 2010
•
1 year, 8 months
AT&T Technical Support July 2008 - March 2010 Provide Technical Support for DSL subscribers Perform troubleshootingsteps for internet related issues
Jul, 2008 - Apr, 2010
•
1 year, 9 months
Appointment Setter
Apr, 2008 - Jun, 2008
•
2 months
Callbox
Apr, 2008 - Jun, 2008
•
2 months
Telemarketer (Appointment Setter/Lead Generators) Business-to-business and sales prospecting
Apr, 2008 - Jun, 2008
•
2 months
Education
Bachelor of Science in Computer Engineering
1995 - 2000
•
5 years
Philippines
1995 - 2000
•
5 years
Verifications
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