The NCSQ is a metric for call quality. It is being done to find out if a representative is following company policies while providing a customer a great customer service experience.It's being measured from 1-4 and 4 being the highest possible score.
I am a former call center agent for a US based cellphone company for almost 4 years, was promoted to a Senior Rep position and received several awards while in the company.I handled and helped train new hired agents and helped monitor their progress before sending them to the production floor. I handled telemarketing/e-mail marketing and sales and appointment seting campaigns from home for a long [login to view URL] time. I am a fan of video games and movies to the point where I do research for reviews and ratings for them. I try to break video games to check for bugs/glitches to help game developers improve their games. I am now a freelance home-based individual looking for a project to apply my knowledge and skills.