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$10 USD / hora
Bandeira do(a) BRAZIL
cachoeira do bom jesus. florianópolis, brazil
$10 USD / hora
Atualmente, está 1:16 AM aqui
Ingressou em junho 10, 2020
0 Recomendações

Cecilia C.

@cecicappolertora

4,2 (3 avaliações)
3,3
3,3
100%
100%
$10 USD / hora
Bandeira do(a) BRAZIL
cachoeira do bom jesus. florianópolis, brazil
$10 USD / hora
75%
Trabalhos Concluídos
81%
Dentro do Orçamento
81%
No Prazo
20%
Taxa de Recontratação

Customer Service And Operations

Hi! Please find my resume on the Portfolio section. Thanks! If you decide to hire me for your project you will be 100% satisfied with my results. I am customer oriented and both focused on process and results. UPDATED: I am currently working remotely as a customer service manager for a company located in Chicago that works worldwide. My main responsibilities are related to customer support with orders, invoices, chat and email support. I am also the liaison between customers and designers and management. I am in charge of social media posts, article writing for the company´s blog, tracking customer´s information and recruitment. I worked for several international companies (Microsoft, Dell, Motorola, Teleperformance, Brazilian Police Academy among others) in where I gained a lot of experience in different fields like customer service, technical support, coaching and recruitment. I am also a language coach with more than 15 years of experience. I am graduated as an English teacher and translator. I am a native Spanish speaker currently living in Brazil for the past 8 years in which I also became a Portuguese coach for foreigners living in Brazil. I have been working with translations since then for English, Spanish and Brazilian Portuguese. From 2007 until 2017 I owned my own company dedicated to delivering language services to companies and individuals. Some of our main activities were related to business language courses, translations, customer service for international customers, recruiting and interviewing worldwide candidates for open positions on the companies. In 2010 I opened my company for online and face-to-face language classes for all groups and ages delivering regular courses and international examinations. Travelling is one of my passions. I have visited many countries and cities and learned from every experience. I am always willing and open to learn about different places and cultures. I adapt easily to new cultures and people. I am proactive, dynamic, well organized and I like challenges. Some of my university studies and courses: Teacher Training College (Liceo Cultural Britanico) Human Resources (UADE) Cerimonial and Protocol (Universidad de Buenos Aires) Customer Service Delivery (Teleperformance USA) How to deal with difficult customers (Teleperformance USA) Coordinating Successfully I and II (ABS International) Marketing for educational Institutions (ABS International) FCE (Cambridge University) CAE (Cambridge University) TKT (Cambridge University) Teaching Online Worldwide (IFSC) Marketing Online (Google certified course. Google Garage)

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Portfólio

9886073
9886073

Avaliações

Mudanças salvas
Mostrando 1 - 3 de 3 avaliações
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1,6
$26,25 USD
This freelancer failed to follow instructions provided through our task manager. Some tasks even had video guides. She then didn't check-in for days and when I did a dispute on freelancer.com because she left the timer on for close to 5 hours without doing anything (the timer just took the same image snapshot for hours), she replied that I was unprofessional and that she was going to quit anyways. She lacks to follow instructions given and doesn't like to be told anything, has an attitude problem.
Excel
Customer Support
Virtual Assistant
Google Sheets
Enterprise Coordination
Avatar do Usuário
Bandeira do(a) Stefany M.
@smendoza
há 2 anos
4,8
€61,05 EUR
Trabajo correcto
Content Writing
Journalism
Avatar do Usuário
Bandeira do(a) Agustin G.
@Nitsuga17
há 4 anos
5,0
€39,00 EUR
Thank you Cecilia! Great job, great communication, 100% meets with requirements. Highly recommended! Definitely will keep working with her when needed.
Copywriting
Article Writing
English (UK) Translator
English (US) Translator
Content Writing
G
Bandeira do(a) Anna B.
@go2valencia
há 4 anos

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