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MARKET RESEARCH ANALYSTJan 2019 - Feb 2019 (1 month)
I gather and analyze data on consumers and competitors.
VA, Customer Support and Sales ReportSep 2014 - Sep 2019 (5 years)
I work mainly as an email customer support assisting customers with their general inquiries about the items, measurements, changes, cancellations, refunds, exchanges and complaints. I also make monthly sales report and have had myriad of different administrative tasks and web research.
VIRTUAL ASSISTANT & CUSTOMER SUPPORTApr 2013 - Jun 2014 (1 year)
Virtual assistant for a bespoke clothing website from Wellington, New Zealand. My main role is to service customer queries/complaints/orders through online website chat support and email. My job also included mostly web research, photo enhancements (through Adobe Photoshop), travel arrangements, etc. I also took care of their customers on the website through live chat or email customer service support.
LIASONAug 2012 - Jan 2013 (5 months)
Co-ordinate the development of an online DIY how to website. My role was to source Filipino staff, interview & train. Liaise and ensure quality assurance procedures are carried to the standard of the UK management throughout the project.
SUBJECT MATTER SPECIALIST - EXPEDIA ELITE PLUS TEAM (VIP TEAM)Aug 2009 - Aug 2011 (2 years)
We deal with high end clienteles of Expedia.com. We respond to our VIP customers ‘promptly’ regarding their general product inquiries, purchases, reservation queries and any related product problems on the phone. To make sure we respond to our VIP customers in a timely manner, we were equipped with additional tools like Sabre. We also keep accurate records of customer interactions and any actions taken – including comments and complaints. Additionally, we supply our customers with ‘personal’ service through
CUSTOMER SERVICE SPECIALISTApr 2007 - Aug 2011 (4 years)
We deal with the majority of the customers of Expedia.com. We assist customers with purchases, reservations and problems only on the phone. We escalate issues and problems to supervisors or an escalation team. We also managed database accounts, performed account customer verification and processed applications, orders and requests.
Political Science2005 - 2009 (4 years)
Sabre Technology (2011)Aegis, Inc
Sabre Global Distribution System (GDS), owned by Sabre Holdings, is used by more than 350,000 travel agents around the world with more than 400 airlines, 100,000 hotels, 25 car rental brands, 50 rail providers and 14 cruise lines. The Sabre GDS enables companies such as American Airlines, American Express, BCD Travel, Carlson Wagonlit Travel, Hogg Robinson Group (HRG), Expedia, Frontier, Holiday Autos, Zuji, LastMinute, JetBlue, GetThere and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators.
US English Level 187%
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