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@chellycalledo88
Bandeira de Philippines Carcar City, Philippines
Membro desde 25 de junho de 2014
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chellycalledo88

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I spent more than 4 years as a VIP customer service specialist for Expedia US via offshore outsourcing. I've had a very intensive training on how to handle live calls/email regarding general inquiries, reservations, billing issues complaints and much more. Afterwards, I became a VA for 2 eCommerce menswear companies based in New Zealand. This has widen and sharpened my skills and made me versatile in opening myself to new learning and opportunities that come. Over the last 6 years, I have sharpened my skills even more in customer support, research, problem-solving, and administrative capabilities. I have also acquired new knowledge and developed my skills with some of the most common softwares (Shopify, Helpscout, Woocommerce, etc). I make sure that I perform with utmost efficiency and accuracy in every task that I do. I am a self-starter, honest and hard-working. I look forward to working with entrepreneurs and small businesses where I can use my skills and help your company grow.
$10 USD/hr
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Experiência

MARKET RESEARCH ANALYST

Jan 2019 - Feb 2019 (1 month)

I gather and analyze data on consumers and competitors.

VA, Customer Support and Sales Report

Sep 2014 - Sep 2019 (5 years)

I work mainly as an email customer support assisting customers with their general inquiries about the items, measurements, changes, cancellations, refunds, exchanges and complaints. I also make monthly sales report and have had myriad of different administrative tasks and web research.

VIRTUAL ASSISTANT & CUSTOMER SUPPORT

Apr 2013 - Jun 2014 (1 year)

Virtual assistant for a bespoke clothing website from Wellington, New Zealand. My main role is to service customer queries/complaints/orders through online website chat support and email. My job also included mostly web research, photo enhancements (through Adobe Photoshop), travel arrangements, etc. I also took care of their customers on the website through live chat or email customer service support.

LIASON

Aug 2012 - Jan 2013 (5 months)

Co-ordinate the development of an online DIY how to website. My role was to source Filipino staff, interview & train. Liaise and ensure quality assurance procedures are carried to the standard of the UK management throughout the project.

SUBJECT MATTER SPECIALIST - EXPEDIA ELITE PLUS TEAM (VIP TEAM)

Aug 2009 - Aug 2011 (2 years)

We deal with high end clienteles of Expedia.com. We respond to our VIP customers ‘promptly’ regarding their general product inquiries, purchases, reservation queries and any related product problems on the phone. To make sure we respond to our VIP customers in a timely manner, we were equipped with additional tools like Sabre. We also keep accurate records of customer interactions and any actions taken – including comments and complaints. Additionally, we supply our customers with ‘personal’ service through

CUSTOMER SERVICE SPECIALIST

Apr 2007 - Aug 2011 (4 years)

We deal with the majority of the customers of Expedia.com. We assist customers with purchases, reservations and problems only on the phone. We escalate issues and problems to supervisors or an escalation team. We also managed database accounts, performed account customer verification and processed applications, orders and requests.

Educação

Political Science

2005 - 2009 (4 years)

Qualificações

Sabre Technology (2011)

Aegis, Inc

Sabre Global Distribution System (GDS), owned by Sabre Holdings, is used by more than 350,000 travel agents around the world with more than 400 airlines, 100,000 hotels, 25 car rental brands, 50 rail providers and 14 cruise lines. The Sabre GDS enables companies such as American Airlines, American Express, BCD Travel, Carlson Wagonlit Travel, Hogg Robinson Group (HRG), Expedia, Frontier, Holiday Autos, Zuji, LastMinute, JetBlue, GetThere and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators.

Certificações

  • US English Level 1
    87%

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