Profile image of dacboo
@dacboo
Member since 10 de dezembro de 2010
0 Recomendações

dacboo

Conectado Desconectado
## BIO CRESEZEAN BATUCAN ESPAÑA, R.N. D2 Apitong St., Polotana Phase 3 Subd., Polomolok, South Cotabato, Philippines Phone: +63835002301/ +639183938787 / +639228540284 Email: dacydax@ CAREER OBJECTIVE: Seeking for a position that offers professional growth while being resourceful, innovative, and flexible. PERSONAL INFORMATION Birthdate: February 04, 1984 Place of Birth: Polomolok, South Cotabato, Philippines Gender: Female Marital Status: Single Religion: Roman Catholic EDUCATIONAL ATTAINMENT: College Bachelor of Science in Nursing Ateneo de Davao University E. Jacinto St., Davao City, Philippines SY 2002-2006 Secondary San Lorenzo Ruiz Academy of Polomolok Polomolok, South Cotabato, Philippines SY 1997-2001 STRENGTHS: • Proficient in English • Skilled in MS Word and MS PowerPoint • Comprehensive problem solving abilities; excellent verbal and written communication skills • Dependable, honest, compassionate, caring, willing to learn, and hard worker. • Ability to deal with people diplomatically WORK EXPERIENCE: • West Contact Services Financial Representative October 16, 2006- February 11, 2007 (Handled credit card applications for Citibank USA) • NCO Group Manila Collections Agent February 12, 2007- July 31, 2007 (Representative for collections of delinquent accounts for Capital One Bank, U.S.A) • NCO Group Manila Quality Coach/ Analyst August 01, 2007 –December 14, 2009 o Monitoring agent calls for quality and compliance to policies o Providing feedback and help in the development of action plans. o Thoroughly document defects and work with management staff to resolve o Communicate areas of opportunity to management o Manage QA tasks o Drive continuous improvement in monitoring efforts including standardized templates for each queue of function, calibration and associate training and coaching on critical attributes and behaviors o Identify drivers of customer satisfaction and develop/implement improvements and/or enhancements SEMINARS / TRAININGS ATTENDED: • “Discovering the Leader In You†Participant Ateneo de Davao University January 07, 2006 • “MS Excel Training- Level 2†Participant NCO GROUP MANILA, PHILIPPINES September 21, 2008 • “Leadership Styles†Participant NCO GROUP MANILA, PHILIPPINES January 10, 2008 • “Train the Trainer- Trainer Ethics†Organizer/Contributor NCO GROUP MANILA, PHILIPPINES June 26, 2008 • “Coaching Essentials†Participant NCO GROUP MANILA, PHILIPPINES November 19, 2008 • “Leadership Development for Excellence†Participant NCO GROUP MANILA, PHILIPPINES March 19, 2009 REFERENCES: • Ms. Maria Ditas Asuncion Associate @ncogroup.com/+639209000898 • Ms. Cindy San Diego Associate @ncogroup.com/+639228247610 • Mr. Bernard Benedict Abustan Senior Quality Team Manager @ncogroup.com/+639193533329 DECLARATION: I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Cresezean B. España
0 comentários
0.0
  • N/ATrabalhos Concluídos
  • N/ANo orçamento
  • N/ANo Prazo
  • N/ATaxa de Recontratação

Portfólio

Comentários recentes

Não há revisões.

Verificações

  • Conectado com o Facebook
  • Freelancer Preferencial
  • Pagamento Verificado
  • Telefone Verificado
  • Identidade Verificada
  • E-mail Verificado

Pesquisar Freelancers similares