Damilola O.

My name is Damilola, a graduate of Computer Science from HEGT University, Cotonou, Benin republic. I am an experienced Administrator with a demonstrated history of working in the information technology and services industry. Skilled in IT Support, IT Service Desk, End-User Support, Office 365 Administration (Exchange, SharePoint/OneDrive, Teams, Azure Active Directory, Windows Active Directory, Microsoft Azure Administrator), IT Service Reporting and Monitoring, Excellent customer service skills, System Administration, Windows Server, Windows 10 Administration, Windows PowerShell. I support Medium (Concierge) and enterprise Companies In the Office 365 technologies, including Exchange, SharePoint/OneDrive, Teams, Azure Active Directory, Windows Active Directory, Microsoft Azure Administrator, and other Administrative tasks concerning Office 365. I have extensive knowledge in troubleshooting and problem solving using tools like Windows Powershell, RCA, Message Header Analyzer, Azure AD Connect, Fiddler Analysis, Active directory, and FederationServices. Most importantly, the soft skills required to communicate with customers regardless of their technical expertise and level.