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@dancelevanze
Flag of Philippines Lipa City, Philippines
Member since March, 2012
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Marikris "Macky" Gonzales

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I am currently working as a part-time virtual assistant for a real estate broker in Chicago and have gained fruitful experiences and further developed skills in administrative support. Well-experienced in customer service and telemarketing as well, it is my understanding that paying attention to details resolves customer's concerns and helps in presenting a particular product or service through the phone. When you listen carefully, you formulate the best solution to the problem; when you know the most updated details, you are never outdated. That is the key to customer satisfaction. As a part time data entry professional and web researcher, I have learned that dedication, patience, and keen sense for details are highly important to this job. You have to make sure that you find the most current information and make sure that everything is in the right place. You have to be careful because a single tiny mistake might lead to a big confusion.
$5 USD/hr
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Experiência

Virtual Assistant

May 2014

My task for this employer is to look for homes which are FSBO’s (For Sale by Owner) on Craigslist, , etc. I call them first and to talk to the owner about their motivation and check with them if their asking price is negotiable. Then I would inform them that my boss will be calling them again later within the day or the next day for him to do the negotiation. After ending the call with the homeowner, I would enter their information into our CRM. I only do follow-ups until further notice

Vacation Specialist

Jul 2011 - Jan 2012 (6 months)

Lasting Line Contact Center, Inc. is a business process outsourcing company with several accounts catering to different industries. The account I was under was Cancun Getaways which sells one-time vacations in Cancun, Mexico. As a vacation specialist in that account, I collect prospective clients by searching for contact information of people who are located only in the U.S., Canada, and United Kingdom on the web. I collect 200 prospective contact numbers and call them the following day. The time of call

Hotel Expert / Inbound Sales Agent

Jan 2011 - Jun 2011 (5 months)

Teleperformance is a business process outsourcing company which handles several accounts belonging to various industries. The account I was under is called Hotels.com. As one of the hotels experts in that account, our job was to answer calls from people from Canada and Unites States of America and make hotel reservations for them in different hotels from all over the globe. Since almost all hotels around the globe are affiliated with us, we can easily find a room perfect for them within their budget.\

Customer Service Representative

Sep 2010 - Dec 2010 (3 months)

Convergys is a business process outsourcing company which handles several accounts belonging to different industries. The account I was under was AT&T. As a customer service representative for AT&T, I had several tasks that I should meet every day. These are the following: 1. Help the clients in their line installations. 2. Give them options on which plan would be perfect for them based on their lifestyle. 3. Offer our mobile products and services. 4. Help them with their bills. 5. Troubl

Private English Tutor

Apr 2010 - Aug 2010 (4 months)

With this job, I taught 2 foreigners basic oral and written English. My daily assignments to them are watching American films and writing their taught about the films they have watched. We talk about them during class where they were able to express their thoughts about the film. We also study new English words and expressions and put them to practice. They were also taught basic English grammar and evaluated through written and oral tests.

Private English Tutor

Sep 2009 - Dec 2009 (3 months)

This job gave me the opportunity as well to share my knowledge in written and oral English. I was able to teach a Korean resort manager who is diligent and a quick learner. Initially, I had to gauge his level using English tests that were available online and evaluate his oral English. Every day was worth for he was able to learn new words and expressions which are useful for everyday conversations. He was able to gradually learn basic English writing as well by making a journal of his everyday experien

English Teacher

Jul 2008 - Dec 2008 (5 months)

It was also a great experience for me working IELC. I was able to share my knowledge more and meet new people that contributed to the improvement of my interpersonal skills. I had my own classroom where I teach students one by one. Basically, there are schedules that we must follow for each student. Learning materials are age appropriate and the environment is friendly which makes it more conducive to learning. Students are evaluated through written and oral exams and it was fortunate that I have never

English Teacher

Jul 2008 - Dec 2008 (5 months)

It was also a great experience for me working IELC. I was able to share my knowledge more and meet new people that contributed to the improvement of my interpersonal skills. I had my own classroom where I teach students one by one. Basically, there are schedules that we must follow for each students. Learning materials are age appropriate and the environment is friendly which makes it more conducive to learning. Students are evaluated through written and oral exams and it was fortunate that I have never

Online English Tutor

Jan 2008 - May 2008 (4 months)

Working with Duzon has been a great experience for me. This is where I was able to share my knowledge and develop the skills of foreigners who are interested in learning the English language. Through modern technology, we were able to tutor and practice students for them to be proficient in English. We carefully prepare learning materials which are suitable for their age and level. We gauge them and make sure that they learn new things at the end of each day.

Online English Tutor

Jan 2008 - May 2008 (4 months)

Working with Duzon has been a great experience for me. This is where I was able to share my knowledge and develop the skills of foreigners who are interested in learning the English language. Through modern technology, we were able to tutor and practice students for them to be proficient in English. We carefully prepare learning materials which are suitable for their age and level. We gauge them and make sure that they learn new things at the end of each day.

Educação

Bachelor of Science in Psychology

2003 - 2007 (4 years)

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