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EXPLORE
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$8 USD / Hour
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India (4:25 AM)
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Joined on February 23, 2017
$8 USD / Hour
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I’m an experienced professional with 6+ years in technical support, data reporting, and virtual assistance. Skilled in Excel, SQL, and Power BI (learning), I create accurate reports, organized dashboards, and dependable administrative support for remote teams.
No reviews to see here!
Experience
Decision Science Analyst
May, 2024 - Apr, 2025
•
10 months, 30 days
Accenture
May, 2024 - Apr, 2025
•
10 months, 30 days
• Supported data reporting and forecasting projects using Excel and analytics tools. • Assisted in preparing dashboards for sales and demand trends. • Collaborated with teams to analyze performance data and suggest process improvements.
Bangalore, India
May, 2024 - Apr, 2025
•
10 months, 30 days
IT Specialist
Jan, 2008 - Sep, 2011
•
3 years, 7 months
FLSmidth Private Limited
Jan, 2008 - Sep, 2011
•
3 years, 7 months
- Managed IT Service Delivery globally across APAC, EMEA, and Americas, ensuring smooth operations and SLA compliance. - Collaborated with Service Management Functions to ensure service desk availability, contributing to SLA negotiations and reviews. - Conducted Root Cause Analysis (RCA) for recurring issues and maintained a Known Error Database (KEDB). - Analyzed and delivered progress reports, proposals, and requirements documentation for improvements.
Chennai, India
Jan, 2008 - Sep, 2011
•
3 years, 7 months
Senior Technical Support Executive
Jul, 2006 - Nov, 2007
•
1 year, 3 months
Sutherland Global Services
Jul, 2006 - Nov, 2007
•
1 year, 3 months
- Provided technical and application support to end-users via ticketing tools (Remedy, iCare, Astro). - Ensured timely resolution, followed up with users, and maintained service quality metrics. - Consistently exceeded client KPIs — customer satisfaction, quality, and productivity. - Provided advanced troubleshooting and guided first-line agents on escalation handling. - Achieved 80% same-day resolution for escalated cases, reducing backlog and improving efficiency.
Chennai, India
Jul, 2006 - Nov, 2007
•
1 year, 3 months
Education
Msc (Information Technology)
2003 - 2005
•
2 years
India
2003 - 2005
•
2 years
Bsc (Computer Science)
2000 - 2003
•
3 years
India
2000 - 2003
•
3 years
Certifications
Data Entry
US English
Verifications
Accept rate
100%
Freelancer
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