Imagem de perfil de dominiqueaustin
Bandeira de United States New Rochelle, United States
Membro desde 2 de junho de 2017
1 Recomendações


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For 6 years, I've offered my skills to assist companies of varying sizes and industries. I've worked as a Customer Support Rep, Project Manager, Telemarketer, Virtual Assistant, Recruiter and as a Business Development Rep. I go above what’s needed to ensure that not only you are satisfied with my performance, but your customers as well. Customers want assurance that their needs and wants are heard and met, I do just that. My experience in these roles has equipped me with skills of being personable, empathetic, attentive, persuasive and patient. I am experienced in using platforms such as Mailchimp, Salesforce, Zendesk, and Jira. I look forward to learning more about your next project and working with you! Please review my skills and experience below.
$18 USD/hr
9 comentários
  • 100%Trabalhos concluídos
  • 100%No Orçamento
  • 100%Pontualmente
  • 18%Taxa de Recontratação


Comentários recentes


Project Manager

Mar 2016 - May 2016 (2 months)

• Manage Unisys Dell warranty project - recruited 4-5 technicians per market within 10 markets around the country within 2 months. Nurtured them through the process of obtaining 6 Dell certifications, a drug test, and background check. • Other miscellaneous projects for Work Market clients consisting of data entry and research.

Client Service Representative

Dec 2015

- Offer support to Work Market’s users via phone, live chat and Zendesk - Maintain great KPIs - Sourcing, screening, selecting and on-boarding qualified technical candidates for work available on behalf of Work Market’s enterprise clients - Collaborate with the product and QA team to diagnose, re-produce, monitor and resolve all product and service related issues reported to Jira

Business Development Representative

May 2015 - Nov 2015 (6 months)

• Developed and cultivated company-provided leads through the entire sales cycle (from qualifying, negotiating to closing) • Effectively managing leads using Salesforce and Marketo • Articulate Signpost’s service, benefits, and technology to potential merchants over phone and web applications An online presence is vital for all business owners, small and large. I'd be happy to work with any employer on Freelancer to enhance their online presence to drive organic customers and retain them.

Virtual Assistant

Mar 2013 - Nov 2015 (2 years)

• Data Entry • Internet Research • Email & phone correspondence • Scheduling & Follow-up reminders • File Management (organizing files using Dropbox etc.) and Electronic Filing • Transcription • Travel Arrangements • Presentations & Spreadsheets

Network Marketer

Mar 2013 - Nov 2014 (1 year)

• Personally recruited 50 independent contractors and managed an organization of 100+ distributors • Sold products and services focused on health and financial management as well as offering an opportunity to make additional income • Conducted weekly Keynote presentations as a means to attract potential customers and distributors

Student Advisor

Apr 2012 - Mar 2013 (11 months)

• Served as a direct point of contact for individuals interested in further education • Serviced potential job applicants in their quest to gain employment Obtained information from applicants to best match them to appropriate degree and certificate programs according to their desired working field

Trainee Manager

Sep 2011 - Apr 2012 (7 months)

• Direct Sales and Marketing: Managing a team of 20+ field reps • Marketing and selling daily for the client (non-profit organization) • Developing new starts to be consistent in sales


Associate of Arts (A.A.)

2015 - 2017 (2 years)


  • US English Level 1
  • Numeracy 1


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