erikageneroso

EMPLOYMENT HISTORY Citibank Philippines [login to view URL] June 2008 to present Citigold Associate – Citibank, N.A. Alabang Branch Along with a Relationship Manager and Investment Specialist, I am part of a Citigold Wealth Management team that helps high net worth clients manage their funds and assist in facilitating faster banking transactions. Philippine Amusement and Gaming Corporation – Parañaque City Sept. 2004 to June 2008 [login to view URL] Asst. Quality Control Monitoring Officer – Quality Control Unit, PAGCOR (Sept. 2006 to June 2008) Pay Class 7 The Quality Control Unit was a newly created division by PAGCOR tasked to check if standards are complied with when it comes to enhancing customer satisfaction and improving casino facilities. With an assigned team, we visited the different branches nationwide and made observation reports that were forwarded to the Office of the Chairman for recommendations. The unit helps asses if current standards will pave way for PAGCOR to become a global company. Marketing Associate – Branch Marketing Unit, Airport Casino Filipino (Jan. to Sept. 2006) Pay Class 3 (detailed assignment) I was a marketing agent for the branch and handled accommodation and inviting individual and corporate clients to hold events and functions at the branch. Most of the marketing sales calls were done in the casino because the marketing group invites clients to attend shows, promote the place as a venue for entertainment and conventions. I was also involved in holding different casino tournaments, including preparation of sales reports, internal and external promotions, and communications regarding the events. The marketing department also monitors customer attendance and coordinates with the Security, Operations (Gaming) and Concierge Departments. Executive Secretary – Executive Office, Airport Casino Filipino (Sept. 2004 to Dec. 2005) Pay Class 3 I was the secretary of the Executive Officers and functioned as a frontliner, servicing very important guests (external clients) and co-workers (internal clients). My daily task was clerical in nature, which also included filing and proper documentation, facilitation of meetings, monitoring income reports from table games and slot machine, and providing assistance to other departments/sections in escalating proposals to management. Filinvest Alabang, Inc. – Filinvest-Muntinlupa City May to Sept. 2004 [login to view URL] Membership Manager – Membership Department, The Palms Country Club I represented the club as a sales agent, invited potential clients to avail of individual or corporate club membership through promoting the club’s service and first-class facilities as the perfect venue for business and leisure. The club continues to establish itself as the premier club in Southern Metro Manila. v Closed four individual membership shares. Sykes Asia, Inc. – Makati City Jan. 2003 to Mar 2004 [login to view URL] Customer Care Professional for Mortgage and Finance – JPMorgan Chase Account I was a customer service representative of Chase Home Finance and handled inbound calls of customers and non-customers (insurance companies, other financial institutions etc.) regarding home mortgages. v Received commendations from foreign customers in handling well their queries; commendations were referred to the team leader v Included in the Train-the-Trainers program Metropolitan Bank and Trust Company – Makati City Mar. 2001 to Feb. 2003 [login to view URL] Loans Coordinator – Marketing Division I, Account Management Group I was designated at the Head Office under the supervision of an account manager assigned to manage the loan portfolio and collateral business of the Puyat Group of Companies. I assisted in handling documentation for credit evaluation, booking and renewal of peso and dollar loans, preparation of daily and monthly reports summarizing the account’s transactions, and facilitated trade services availed by the client. v Clients were satisfied with smooth execution of transactions. ING Bank N.V. – Makati City DLSU 2nd Trimester [login to view URL] SY 2000-2001 On-The-Job Trainee EDUCATION International Academy of Management and Economics, BOC-NAIA Batch Jul. 2005 to Jun. 2006 [login to view URL] Masters in Business Administration (Non-Thesis), June 2006 (36 units earned, student no. 2005-000188) The International Academy of Management and Economics was the first international business school of the country, operating since 1979, with an MBA program that brought together faculty and students from far continents. On May 22, 1985, IAME became a locally registered corporation offering undergraduate and graduate program courses. De La Salle University, Taft Avenue, Manila 1997 to 2000 [login to view URL] Bachelor of Science Degree in Commerce Major in Management of Financial Institutions, December 2000 (185 units earned, student no. 09722068) De La Salle University in Manila is regarded as the Philippines’ leading university. It distinguishes itself as the first and only leading university in the country to have earned the Level 4 accreditation, the highest level granted by the Philippine Accrediting Association of Schools, Colleges and Universities. Its affiliation with the worldwide network of Lasallian communities makes De La Salle University-Manila among the few internationally recognized Catholic schools in the country. The Management of Financial Institutions (MFI) Program was launched in 1976 to answer the financial management needs of Philippine intermediaries and other Philippines businesses. It focuses on the basic functional management areas such as investment banking, treasury and business management. Colegio San Agustin, Dasmariñas Village, Makati City 1993 to 1997 [login to view URL] High School Graduate, March 1997 ORGANIZATION(S) Philippine Council of Management (PHILCOMAN). Member PHILCOMAN is a recognized nationwide partnership of people and business, inspiring leaders and cultivating highly productive workplaces. EXTRA-CURRICULAR ACTIVITIES 2nd Asia’s Gaming & Entertainment Leisure EXPO, PAGCOR Mar. 21 to 23, 2007 Assisted during registration and served as usherette to delegates SEMINARS/TRAININGS ATTENDED 4th Annual Conference on the Institutionalization of ISO Quality Management Systems (QMS) in Government. LandBank Plaza, Malate, Manila – October 25, 2007 Promoting the Institutionalization of ISO-QMS in Government and in support of the Executive Order 805 advocacy plan directed to all government agencies, corporations and financial institutions. Service Culture Workshop 2007-A. PAGCOR House, Ermita, Manila – Jun. 29 to 30, 2007 Customer Service Training Program 2007-21. Airport Casino Filipino, Parañaque City – Apr. 25 to 26, 2007 To provide basic customer service training to all employees in preparation for PAGCOR’s transformation into becoming a global corporation in the form of the proposed PAGCOR Entertainment City. Local Marketing Conferene. PAGCOR, Malate City, Manila – May 8 to 9, 2006 First marketing conference conducted by PAGCOR which gathered different marketing teams of different casino branches nationwide; to share ideas with different marketing groups and to undergo gaming orientation in relation to customer profiling. Sales Training Program. The Palms Country Club – Aug. 10, 2004 To train new skills to Membership managers in closing club membership deals. Competitive Selling: Guerrilla Attacks. Centermall Building, Parañaque City – Mar. 17 to 18, 2004 To orient and hone skills in closing real estate deals using unconventional marketing methods. Train-the-Trainor (Adult Learning and Training Delivery). Burgundy Corporate Tower, Makati City - May 19 to 24, 2003 To orient and hone skills in order to bring out good trainor potentiality Chase Home Finance Customer New Hire Experience. Sykes Training Center in Palatka, Florida, U.S.A. - Jan. 28 to Feb. 28, 2003 To orient and hone skills in order to meet the requirements expected of newly hired customer care professional. Metrobank Products and Services. Metrobank Plaza, Makati City, Manila – Aug. 2001 To familiarize employees of Metrobank’s financial transactions and products CERTIFICATIONS Fixed Income Salesmen Certification Nov. 26, 2008 Securities and Exchange Commission Internal Certifications in Citibank, N.A. June 2008 to present Regional Investments Bonds Foreign Exchange ING – Unit Investment Trust Fund Insurance Career Service Professional Examination Dec. 10, 2003 General rating obtained is eighty-four and 86/100 percent (84.86%) The passing grade is eighty percent (80.00%). SKILLS/OTHERS v Basic knowledgeable in Microsoft programs v Knowledgeable in basic accounting principles v Excellent data entry v Excellent oral communication skills, can easily adapt to people from various backgrounds v Dialects spoken: English and Filipino v Detail-oriented, self-starter, deadline-driven v Has the ability to conduct internet research v Has the willingness to learn new ideas of the politics of the organization v Has the initiative in doing tasks and build effective working relationship REFERENCES Available upon request.