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@ferniesd
Member since April, 2017
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ferniesd

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Customer Service and Virtual assistant expert with over 8 years experience in Call Center handling Complaints,Customer Relations and Technical Support. I am also engaged in Marketing, FB Ads and promotion, producing visually appealing ads and graphic designs. When it comes to customer service, complaints and maketing strategy, I can help your company succeed in driving sales and increasing customer engagement, with retention skills.
$4 USD/hr
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Portfólio

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Experiência

Virtual Sales Assistant

Oct 2015 - Nov 2016 (1 year)

Follow up with consumers who are interested in assistance with a vehicle or home purchase to discuss how their partners can assist them. To convince client for credit repair and transferring call to a credit repair company.

Home-based Inbound Customer Support and Email processing

Oct 2014 - Jul 2015 (9 months)

Processing online orders and attending to customer’s online concerns Answering client’s concerns through email and phone calls Processing return orders and sending return labels Coordinating with the supplier concerning client’s request

Educação

BSBA Marketing

1996 - 2000 (4 years)

Certificações

ISO CERTIFICATION/DOCUMENTATION (2002)

NMS Consultancy

ISO 9001:2000 version

Verificações

  • Conectado com o Facebook
  • Freelancer Preferencial
  • Pagamento Verificado
  • Telefone Verificado
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