These two certificates were awarded to me for completing the training for U.S. Based Credit Card Company for General consumer services and Sales as well as for Fraud services.
Over the last 5 years, I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines by providing services mostly on U.S. based companies. One of my career goal is to climb up the corporate ladder by working in an environment that would help me progress, maximize my time, empower myself and at the same time earn money to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. My core competency lies in providing quality and compliant customer service and I am seeking oppurtunities to improve my skills that would help you build a very good consumer relationship for you and your company. I'm a certified Customer Service Specialist with experience in the top outsourcing contact service centers here in the Philippines and has also been trained and worked as an Assistant Team Leader. I have experience in handling in the following fields: Telecommunications, Mortgage, Credit Card Services, Fraud Detection, Federal and Private Education Loans, Sales and Collections which are mostly in the financial services vertical. I am also experienced in taking escalations and handling irate customers.