Foto de capa do perfil
Você está agora seguindo
Erro seguindo usuário.
Esse usuários não permite que o sigam.
Você já está seguindo esse usuário.
Seu plano permite apenas 0 seguidas. Aprimore-o aqui.
Deixou de seguir com sucesso
Ocorreu um erro ao deixar de seguir o usuário.
Você recomendou com sucesso
Ocorreu um erro ao recomendar o usuário.
Algo deu errado. Por favor, atualize a página e tente novamente.
E-mail verificado com sucesso
Avatar do Usuário
$8 USD / hora
Bandeira do(a) PHILIPPINES
cabuyao city, philippines
$8 USD / hora
Atualmente, está 4:11 PM aqui
Ingressou em maio 24, 2016
5 Recomendações

Regine B.

@ginne24

5,0 (29 avaliações)
6,0
6,0
98%
98%
$8 USD / hora
Bandeira do(a) PHILIPPINES
cabuyao city, philippines
$8 USD / hora
97%
Trabalhos Concluídos
100%
Dentro do Orçamento
100%
No Prazo
13%
Taxa de Recontratação

Experienced and Highly Skilled Virtual Assistant

I have worked in the BPO industry for 6 years. I have handled different campaigns both US and UK clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent. In addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, Reamaza and Gsuite. I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce. I handled all inquiries via email, chat or phone that is related to; -Order Status -Order Fulfillment -Delivery Status -Product Inquiry -Returns and Exchange -Refunds and all other concerns

Contate Regine B. sobre seu trabalho

Faça login para discutir quaisquer detalhes via chat.

Portfólio

10752461
3287145
3287142
3287139
3246044
3216065
10752461
3287145
3287142
3287139
3246044
3216065

Avaliações

Mudanças salvas
Mostrando 1 - 5 de 24 avaliações
Filtrar avaliações por:
5,0
$347,94 USD
Everything was great!
Data Processing
Data Entry
D
Bandeira do(a) Vladimirs T.
@detgroup1
há 3 anos
5,0
$260,16 USD
Very professional work and very helpful person!
Internet Marketing
Data Processing
Data Entry
Research
Excel
+1 mais
B
Bandeira do(a) Online W.
@bys2012
há 4 anos
5,0
$110,00 USD
She's super helpful and worked really well and on time
Data Processing
Data Entry
Customer Support
Virtual Assistant
Web Search
Avatar do Usuário
Bandeira do(a) Amer B.
@amerbarham
há 5 anos
5,0
$4,00 USD
This is the best freelancer that ever happened to me, she is very flexible and keen to detail. Thank you!
Avatar do Usuário
Bandeira do(a) Moffat M.
@Karasinkamoses7
há 5 anos
5,0
$2,00 USD
Regine has a great attention to detail, easy to work with, fast learner and able to follow directions. She's smart, very good in speaking English and I never had any problem with communication.
Data Entry
Research
Excel
Order Processing
+1 mais
Avatar do Usuário
Bandeira do(a) Jonnalyn F.
@jonna88
há 6 anos

Experiência

CUSTOMER SERVICE AND SALES SUPPORT

Convergys Corporation Philippines
nov. 2015 - jun. 2016 (7 meses, 1 dia)
CONVERGYS (Novermber 2015 – Present) Job Title: Customer Services and Sales Support Job Title: Financial Service Associate

SUBJECT MATTER EXPERT

CONVERGYS CORPORATION PHILIPPINES
out. 2012 - out. 2015 (3 anos)
• Supervise both Nesting and Production agents • Serve as mentor and coach to the agents to address performance issues.. • Monitor calls to maintain quality standards and targets. • Work with other members of the Operations such as team leaders and Operation Managers to develop site wide action plans. • Conducts Scenario Based Training for Nesting and Production Agent. • Trained and coached weekly thru Triad Coaching/Feedback.

BILLING & SERVICES ADVISOR

CONVERGYS CORPORATION PHILIPPINES
set. 2012 - out. 2013 (1 ano, 1 mês)
• Provide customer service and billing support through clear and efficient communication • Handle complaints and problem solving in the best interest of both customer and company • Consistently provide excellent customer service through efficient call handling. • Complete research and projects in a timely manner

Educação

BS PSYCHOLOGY

Our Lady of Fatima University, Philippines 2006 - 2010
(4 anos)

Contate Regine B. sobre seu trabalho

Faça login para discutir quaisquer detalhes via chat.

Verificações

Freelancer Preferencial
Identidade Verificada
Pagamento Verificado
Telefone Verificado
E-mail Verificado
Conectado ao Facebook

Certificações

numeracy_1.png Basic Numeracy 1 83%
uk_english1.png UK English 1 80%
us_eng_1.png US English 1 75%

Principais Habilidades

Usuário Anterior Usuário Seguinte
Convite enviado com sucesso!
Obrigado! Te enviamos um link por e-mail para que você possa reivindicar seu crédito gratuito.
Algo deu errado ao enviar seu e-mail. Por favor, tente novamente.
Usuários Registrados Total de Trabalhos Publicados
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Carregando pré-visualização
Permissão concedida para Geolocalização.
Sua sessão expirou e você foi desconectado. Por favor, faça login novamente.