Comparative Analysis on Quality - Philippines Setting
This study demonstrates Quality Assurance (QA) processes of different call centers in the Philippines. In order to meet and exceed customer’s satisfaction, quality of service must be focused on because it impacts customer’s perception on the company, customer retention and the company’s future revenue. The ability to define, measure and analyze service quality data is essential in improving and controlling the outputs of the process. The company will benefit from this by having the information available in order to prevent potential problems or at least, lower the risk of having them. In addition, the company will be able to address existing problems and constantly improve customer service. At the agent level, this information will help them achieve their fullest potential by empowering agent’s strengths and working on their areas of opportunities.
Sobre Mim
With more than 8 years of combined Business Processing Management and Freelance Consultancy projects; I have acquired the skills, knowledge, and experiences needed in maximizing the client's, company's and individual's performance which I can align with your company. I can help you by working in your existing and future projects. The scope of my experience includes supporting clients, developing improvements projects/presentations and process designs, Quality Management and supporting Operations.
$ 3 USD/h
NOVO FREELANCER!
