EXPLORE


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$10 USD / Hour
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Philippines (11:23 AM)
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Joined on September 7, 2009
$10 USD / Hour
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I am looking for ways to take my profession to the next level; where I can be challenged and grow significantly. I am a professional customer service representative with more than 10 years work experience.I have a very strong background on transaction monitoring, risk and fraud mitigation, and documentation. I have a strong organizational, analytical, and problem solving skills with the ability to multitask in a complex environment. I also have a good grip on customer service, call and email handling, and sales. I have experiences of doing and maintaining CRM entries, account and client management.
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Experience
Customer Service Support (analysis, data entry & and phone inquiries)
Aug, 2015 - Present
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10 years, 9 months
Pay Secured Online Inc
Aug, 2015 - Present
•
10 years, 9 months
• CRM management • Know Your Customer (KYC) due diligence check Phone, email and chat support. • Crafting/drafting documents and articles for process improvements including banking standards and processes.
Aug, 2015 - Present
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10 years, 9 months
Customer Service Support (analysis, data entry & and phone inquiries)
Jun, 2012 - Aug, 2015
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3 years, 2 months
Global Payments Inc
Jun, 2012 - Aug, 2015
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3 years, 2 months
I have more than 5 years of work experience as a Customer Service Representative and analyst and have a successful track record of problem solving, communication, and decision-making skills. In addition, I also do case handling to mitigate any financial loss of our clients.
Jun, 2012 - Aug, 2015
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3 years, 2 months
Customer Service Support (analysis, data entry & and phone inquiries)
Jun, 2010 - Jun, 2012
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2 years
HSBC Data Processing Philippines
Jun, 2010 - Jun, 2012
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2 years
Fraud Analyst; Phone Banker; Customer Service, email and phone support.
Jun, 2010 - Jun, 2012
•
2 years
Education
AB Theology
2000 - 2006
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6 years

Philippines
2000 - 2006
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6 years
Verifications