Dear hiring manager, I am a proficient customer support professional. I have worked for two USA based companies for more than 1600 hours. I also worked for a Canadian call center named Legato Financial Services here in Dhaka, Bangladesh for 02 years. Currently I am working as IT Manager for a local Tour & Travel company here in Bangladesh. My responsibilities include: 1. PC troubleshooting, maintenance and software installation. 2. Email management & backup. 3. Online hotel booking & supplier management. 4. Correspondence with the existing customers by email, skype and over phone. 5. Vendors, suppliers & agent management. 6. Overall e-commerce site development & administration 7. I have good hand in MS word, Excel, MS outlook etc. I am a very fast typist with 50 wpm, can write emails without grammatical mistakes. I have high speed internet connection with 24/7 power backup. It would be my pleasure to discuss with you about the project you offered. Looking forward to working for you. Regards Md Moinul Islam