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EXPLORE
0.7
0.7
100%
$20 USD / Hour
・
Mexico (10:36 PM)
・
Joined on August 6, 2008
$20 USD / Hour
・
Hello there, I have experience in translating from Spanish to English. I have translated text before from Spanish to English and vice-versa. Please consider me for doing this project. Thank you,
He was great!!!
Uche O.
@uojeh
•
, United States
•
Share
Experience
Systems Engineer
Dec, 2012 - Present
•
12 years, 11 months
TechGroup
Dec, 2012 - Present
•
12 years, 11 months
• Providing 1st and 2nd line technical support • Handling incoming incidents via the phone / e-mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues over the phone.
Dec, 2012 - Present
•
12 years, 11 months
Deskside Support Analyst Engineer / Team Lead
Jan, 2008 - Jan, 2009
•
1 year
PEROT SYSTEMS
Jan, 2008 - Jan, 2009
•
1 year
o Troubleshoot IM's (Incident Management) tickets generated by desktops and servers with its documentation. o Monitored and resolve critical applications. o Monitored desktop performance and servers where I provided feedback to the customer. o Created CM's (Change Management) and performed monthly patch deployment to more than 200 desktop machines. o Tested patches before deploying them on a testing environment. o Created reports of IM's(Incident Management) generated o Created sup
Jan, 2008 - Jan, 2009
•
1 year
Bilingual Technical Support Analyst II
May, 2005 - Jan, 2008
•
2 years, 8 months
GETRONICS GSC
May, 2005 - Jan, 2008
•
2 years, 8 months
o Received calls and opened tickets for technical support incidents to resolve hardware, software, dial-up, broadband, wireless issues, VPN, critical applications, etc. o Created support documentation for troubleshooting and procedures for T1s analyst to follow. o Assisted and guided T1s analyst within their daily duties. o Follow up on solutions on all tickets opened by end users and on the unsolved T1 analyst incidents. o Created reports o Provide assistance to customers with SAP Basis such as passwo
May, 2005 - Jan, 2008
•
2 years, 8 months
Education
El Colegio de México
2002 - 2004
•
2 years
Bachelor
Mexico
2002 - 2004
•
2 years
Computer Science
1999 - 2002
•
3 years
Mexico
1999 - 2002
•
3 years
Qualifications
MCDST
2008
Getronics
Microsoft Certified Desktop Support Technician (MCDST)
2008
Certifications
F
Foundation vWorker Member
Verifications
On time
100%
On budget
100%
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