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@jaying
Flag of Philippines Cebu City, Philippines
Member since October, 2007
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jaying

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Abilities Exceptional Leadership skills Excellent written and verbal communication skills Extremely productive in a high volume and high stress environment Highly productive as an agent High level of energy from the first call of the day to the last Self starter with a can do attitude Exceptional telephone personality, with an eye for detail Employment History Sept. 05 – Present Villazzo Phils. Incorporated 4th Floor JN Bldg., F. Ramos St. Cebu City Corporate Team Lead - Administers overall company operations, company policies and procedures. - Supports and administers production in all departments e.g. Marketing Team, Web Team, Admin/ Human Resources. - Mainly does organization and reformatting of documents. - Directly and constantly reports to the Country Manager with regards to production updates and corporate planning. June 12 – Sept. 05, 2007 National Health & Wellness Bureau Brownstone Café, Guadalupe Cebu City Team Manager - Oversees contact center operations - Assists the Senior Management in implementing and organization of the business model. - Assists the Senior Management in recruitment of potential key people for the business. - Attends to the agents’ concerns and needs. June 21-June 11, 2007 Right BusinessPro Solutions Inc., Cadscor Bldg., Andres Abellana Guadalupe, Cebu City Virtual Secretary / Operations Supervisor - Assists the company president virtually. - Handles inquiry calls of the clients from the US - Conducts monitoring, coaching and training to contact center agents. - Oversee the contact center’s operations. April 2006 - Present Freelance English Teacher -Teaches English to non-English speaking foreigners, specializing on accent reduction, proper enunciation and pronunciation. March 2006 - April 2006 Right BusinessPro Solutions Inc., Cadscor Bldg., Andres Abellana St. Guadalupe Cebu City Contact Center Agent - Participates in a legitimate call center nesting program. -Conducts outbound call sales accounts for the respective clients April 2005 – February 2006 Westernwats Phil. Inc., MEZII Basak, Lapu-Lapu City 6015 B2B (Business to Business) Operations Supervisor -Communicates with the clients or the client representatives concerning with the accounts or projects assigned. -Supervises and manages the projects assigned. -Supervises and coaches agents with regards to the accounts and projects. March 2005 – April 2005 Westernwats Phil. Inc., MEZII Basak, Lapu-Lapu City 6015 B2B (Business to Business) Agent / Interviewer -Conducts market research interview over the phone among business professionals from companies of varied nature in North America, Canada, and some parts of Europe and Asia. -Makes complete and of quality interviews for the clients which may refer to commercial establishments or other market research firms themselves who outsource the company's people, products, and services for their own set of clients. August 2004 - March 2005 Westernwats Phil. Inc., MEZII Basak, Lapu-Lapu City 6015 B2C (Business to Consumer) Agent / Interviewer -Conducts market research interview with household decision makers or consumers. -Gather raw data on market research studies for clients. November 2003 - August 2004 Freelance English Teacher -Teaches English to non-English speaking foreigners, specializing on accent reduction, proper enunciation and pronunciation. March 2002 - August 2002 Freemont Foods Jollibee Corp., P. del Rosario St. Cebu City Counter / Service Crew - Provides dining services for this prestigious food chain. Education University of San Jose-Recoletos AB Mass Communication, Broadcast Media PAFI Livelihood and Entrepreneur Resources Center 2003 Basic Caregiving Course CBD Institute of Learning Secondary Education 1995-1999 CBD Institute of Learning Elementary Education 1989-1995 Personal Information Gender - Female Civil Status - Single Birth date - Jan. 06, 1982 Height - 5' Weight - 98 lbs.
$30 USD/hr
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