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@jemzz27
Bandeira de Philippines San Mateo, Philippines
Membro desde 10 de março de 2019
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jemzz27

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I have 13 years of experience in Customer Service assisting U.S. customers. I have been a Team Leader for a total of 12 years in the Call Center Industry. I am a highly motivated individual able to give timely and accurate guidance, support and training to team members and individuals. I possess excellent management skills and have the ability to work with minimum supervision while leading a team of valued individuals. I have a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.
$5 USD/hr
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  • N/ATrabalhos concluídos
  • N/ANo Orçamento
  • N/APontualmente
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Experiência

Team Leader

Jul 2015

• Led a team of customer service representatives to increase service center profitability. • Trained staff on how to improve customer interactions. • Enforced Service Center policies, procedures, and quality assurance measures. • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Team Leader

Nov 2005 - Dec 2014 (9 years)

• Led a team of customer service representatives to increase service center profitability. • Trained staff on how to improve customer interactions. • Enforced Service Center policies, procedures, and quality assurance measures. • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Educação

Bachelor of Science in Industrial Engineering

2002 - 2007 (5 years)

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