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@jennisandiego
Member since April, 2017
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jennisandiego

Conectado Desconectado
Customer Service and Virtual assistant expert with over 8 years experience in Call Center handling Complaints,Customer Relations and Technical Support. I am also engaged in Marketing, FB Ads and promotion, producing visually appealing ads and graphic designs.
$4 USD/hr
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  • N/ATrabalhos Concluídos
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Portfólio

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Experiência

Virtual Sales Representative

Oct 2015 - Nov 2016 (1 year)

Home-based Inbound and Outbound calls Follow up with consumers who are interested in assistance with a vehicle or home purchase to discuss how their partners can assist them. To convince client for credit repair and transferring call to a credit repair company.

Home-based Inbound Customer Service and Email processing

Oct 2014 - Jul 2015 (9 months)

Processing online orders and attending to customer’s online concerns Answering client’s concerns through email and phone calls Processing return orders and sending return labels Coordinating with the supplier concerning client’s request

Compliance Officer

Oct 2008 - Jan 2013 (4 years)

Dealing with customer’s complaint and internal issues regarding staff error Dealing directly to the customer and Telecommunication Industry Ombudsman in Autralia Through telephone conversation and correspondence via email Requesting approvals from the Managers in Australia Making incident report for any failures of the Engineers/ Technician in Australia

Educação

BSBA Marketing

1996 - 2000 (4 years)

Certificações

CISCO –Basic Networking (2012)

Meralco Foundation

ADSL Services and troubleshooting TPG Telecom CISCO –Basic Networking

Verificações

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